What are the responsibilities and job description for the Health Plan Payment Solutions Executive Director - Healthcare Payments position at JPMorgan Chase?
J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.
- Advises the Product Solutions teams on solutioning and adopting new and existing client-facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience
- Leverages extensive knowledge of health plan payer sales for specific payment product and solution strategies and processes
- Manages strategic pricing for deals, contributes to the development of sales training and collateral, and oversees Request for Proposal (RFP) responses
- Manages the collection of client feedback and oversees the delivery of feedback to Product teams
- Maintains sales mentality with being goal and quota driven.
- Track, forecast, and report key performance metrics and pipeline activity through CRM tools.
- Manages complex sales cycles, including RFP responses, contract negotiations, and closing deals.
Collaborate with internal stakeholders (e.g Product, Marketing, Commercialization, and Customer Success teams to meet client needs )
- 10 years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products
- Extensive experience facilitating sales cycle activities and developing and optimizing strategies
- Lead enterprise-scale process optimization across cross-functional teams, redesigning end-to-end workflows, clarifying decision rights, and implementing governance/KPIs to improve cycle time, quality, and client outcomes.
- Demonstrable experience structuring and handling complex solutions for business problems to meet clients’ needs
- Extensive experience working in a sales cycle and engaging with clients on a regular basis
- Experience modifying preconfigured solutions to meet complex problems
- Demonstrated prior experience working in a highly matrixed and complex organization
- Extensive in depth knowledge of healthcare Payers, including Claims Management, provider networks, and value-based care models
- Demonstrates critical thinking abilities across multitude of scenarios.
- Enterprise-level deal management
Travel required up to 25% or as required
- Strong understanding of compliance and regulatory requirements (e.g. HIPAA, CMS guidelines
- Strategic thinker with a focus on relationships, customer success and not transactional sales.
- Ability to build rapport and trust with an extensive list of stakeholders from executives to technical teams.