Head of Payments Marketing Transformation & Operations - Managing Director

Lead the business transformation agenda for Payments Marketing. In this Managing Director role, you will modernize how we plan, execute, govern, and measure marketing to improve speed-to-market and commercial impact. You’ll partner closely with senior leaders across Sales, Product, Finance, Data/Analytics, Technology, and Controls to drive high-impact initiatives end-to-end.

As Managing Director, Head of Payments Marketing Transformation & Operations within Payments Marketing, you will define and deliver the multi-year transformation roadmap for the marketing organization. You will own complex planning, forecasting, and performance management routines that connect marketing investment and activity to business outcomes. You will work across Sales and partner organizations to strengthen operating cadence, alignment, and execution consistency.

Job responsibilities 

• Define, maintain, and deliver the Payments Marketing transformation roadmap, including value cases, milestones, and adoption metrics.
• Lead planning, forecasting, and performance management routines that connect marketing investment and activity to business outcomes.
• Partner with Sales leadership to strengthen marketing-to-sales alignment, operating rhythms, pipeline support, and conversion effectiveness.
• Own and deliver multiple high-impact transformation initiatives end-to-end, including requirements gathering, process mapping, impact analysis, and implementation planning.
• Establish and run governance forums, ensuring clear decisions, accountability, risk management, and executive-ready reporting.
• Design and implement operating model improvements across intake, prioritization, resourcing, and execution.
• Drive process modernization across campaign and journey delivery to improve speed, quality, and reusability.
• Collaborate with Finance, Analytics, and Technology partners to improve measurement standards, reporting, and tool adoption.
• Lead change management for new ways of working, including communications, enablement, and sustained adoption plans.
• Influence and coordinate across regions and functions to enable consistent execution while supporting local needs.
• Ensure initiatives adhere to applicable legal, risk, compliance, privacy, and brand requirements.

Required qualifications, capabilities, and skills 

• 12 years of experience in strategy, business transformation, marketing operations, management consulting, or commercial operations roles.
• Demonstrated experience leading enterprise-scale transformation initiatives from strategy through implementation with measurable results.
• Proven ability to build, manage, and communicate complex forecasts, operating plans, and executive performance reporting.
• Experience leading cross-functional programs across Sales, Product, Finance, Data/Analytics, Technology, and Controls in a matrixed organization.
• Strong capability in translating ambiguous problems into structured plans, workstreams, and measurable outcomes.
• Demonstrated strength in requirements gathering, process mapping, and impact analysis to drive operational improvements.
• Excellent executive communication skills, including concise narrative development and senior stakeholder influence.
• Strong analytical and problem-solving skills, including KPI design and decision support.
• Demonstrated people leadership experience, including coaching, talent development, and performance management.
• Experience working in a regulated environment with an understanding of marketing governance, approvals, and privacy considerations.

Preferred qualifications, capabilities, and skills 

• Experience in payments, merchant services, transaction banking, cards, or adjacent financial services businesses.
• Experience establishing or leading a transformation office, strategy function, or chief-of-staff capability within a marketing organization.
• Experience improving marketing-to-sales operating models, including lead management, field enablement, and pipeline routines.
• Familiarity with marketing measurement approaches (funnel metrics, attribution, experimentation) and executive business reviews.
• Experience modernizing operating models and shared services across large, multi-team marketing organizations.
• Experience leading multi-region programs with strong change adoption and stakeholder alignment.
• Experience partnering on marketing technology enablement from an operating model and adoption perspective.