What are the responsibilities and job description for the Global Corporate Payments Client Manager - Senior Associate position at JPMorgan Chase?
This is a high-impact opportunity to join our Global Payments Corporate Sales team where you’ll build strategic client partnerships and deliver measurable outcomes—retaining and expanding business while operating in a fast-paced, global environment.
As a Payments Client Manager Associate (PCM-A) within Global Payments Corporate Bank Sales, you will own and grow a portfolio of Media & Communications client relationships—serving as a trusted advisor and day-to-day partner to treasury and finance stakeholders. You’ll help clients achieve measurable outcomes by retaining and expanding existing business, identifying opportunities to optimize payment flows, and delivering a consistently high-quality client experience.
In this role, you act as the client’s advocate across the firm, bringing the right partners together to solve problems quickly and drive progress. You’ll proactively manage relationship health, anticipate client needs, and translate those needs into internal action—navigating a complex organization with clarity, urgency, and accountability. Your success will be reflected in strong client satisfaction, deeper product adoption, and sustained revenue growth.
Job responsibilities
Serve as a trusted advisor to clients by understanding industry nuances, client operating models and objectives, providing strategic recommendations.
Collaborate across the Global Corporate Bank to meet client requirements including Payment Sales Managers, Product, Service, Onboarding, Credit, international teams, credit partners, and Corporate Bankers.
Prepare and deliver regular-occurring business reviews; monitor and maintain client health indicators, proactively addressing issues.
Drive product and solutions activation to enhance client value.
Prepare deal documentation, ensure functional alignment, and secure necessary approvals to propel deal execution for timely realization of business outcomes.
Oversee credit facilities by supporting setup, ongoing maintenance, monitoring, and periodic reviews—ensuring appropriate controls, compliance, and responsiveness to client needs.
Build and maintain account plans that define the client strategy, priorities, stakeholder map, engagement plan, and next-best actions—aligning coverage and product partners around shared goals.
Maintain disciplined reporting and forecasting using pipeline and call reporting tools to track engagement, opportunities, and financial performance.
Required qualifications, capabilities, and skills
- 3 years of experience in client management, sales, or a related role
- Strong understanding of payments products and payments industry dynamics
- Excellent communication and interpersonal skills
- Ability to build and maintain strong client relationships
- Analytical mindset with the ability to identify growth opportunities and optimize processes
- Proficiency in CRM software and Microsoft Office Suite