FROSCH - ITA Specialist Lead

As Chase Travel continues to expand, we have a terrific opportunity for an experienced ITA Specialist Lead. We are driving success in a diverse and collaborative culture with a commitment to creating an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are looking for best-in-class talent who are passionate, entrepreneurial, and customer-focused. 

As an ITA Specialist Lead within the Valerie Wilson Travel (VWT) team, you will leverage expertise in travel and lifestyle servicing or the luxury/hospitality industry. You will need to be a seasoned travel consultant with in-depth understanding of travel customer service with an emphasis on customer preferences and travel consultation. Your responsibilities will include building detailed itineraries to coordinating concierge services and supplier relations. 

This role is part of the Administrative Support Services business unit within the Chase Travel Group. This team is dedicated to supporting the businesses of Independent Travel Advisors (ITAs) with FROSCH/VWT. You will be working with seasoned advisors on travel related bookings, administrative tasks, and client facing interactions.

Job responsibilities

• Research, design, and book custom travel programs including tours, cruises, flights, hotels, insurance quotes and concierge services
• Maintain high-touch, white-glove service throughout the client journey
• Assist in crafting seamless, end-to-end itineraries using tools like Sabre, AXUS, and online platforms for flight, hotel, and car bookings; process tickets, exchanges, and invoices
• Create polished, detail-oriented client communications including proposals, confirmations, and VIP welcome letters
• Reconfirm bookings and follow up post-travel to ensure satisfaction and build lasting relationships
• Liaise with DMCs, concierges, and hotel staff to coordinate activities, transfers, dining, and other client preferences
• Communicate with suppliers by phone or email to verify rates, availability, room configurations, amenities, and benefits 
• Provide thorough documentation, file management, and calendar tracking to ensure nothing falls through the cracks
• Enter and maintain data in CRM tools and trip management platforms and contribute to social media and website content updates as needed
• Act as a reliable right hand to the lead advisor; screen messages, flag urgent issues, and support daily operations and be able to step in to manage client needs during advisor absences
• Attend industry webinars and training to stay up to date on destinations and trends

Required qualifications, capabilities, and skills

• 3 years in the travel industry or high-end hospitality 
• Proficiency in Sabre GDS (booking and ticketing, exchanges, profile updates, etc.)
• Excellent organizational and time-management skills with attention to detail
• Impeccable communication skills—written, verbal, and professional demeanor
• Strong research and problem-solving capabilities
• Computer savvy and fast learner 
• Familiar with ChatGPT and automation tools
• Passion for travel and knowledge of global destinations

Preferred qualifications, capabilities, and skills

• Luxury Travel Advisor experience a plus
• Bachelor’s degree 
• Experience booking cruises 
• Prior client-facing or concierge service experience
• Social media or marketing background
• Familiarity with AXUS and other itinerary management tools