Experience Design Vice President

As an Experience Design Vice President in Card CoBrand, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

In this role, you’ll be responsible for leading design for our CoBrand portfolio, including all of our partner cards. Your success will depend upon your excellent design craft skills and strong leadership capabilities.  Strong impact in this role will require strong relationships with product, partner portfolio teams, development, and data partners, and ability to lead, manage and grow a team of UX and content designers. You’ll work collaboratively with research to clarify customer needs and build a deep understanding of the business to understand goals. 

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.

• Lead, manage, and develop a team of 4 UX and content designers, with potential to expand the team to support growing business needs.

• Set clear expectations for team operations, including workflows, communication standards, and best practices to ensure high-quality output and efficient collaboration.

• Elevate the design craft of the team by modeling good practices and fostering a culture of learning and respectful critique.

• Build and maintain strong relationships with stakeholders across a matrixed organization, ensuring alignment and effective collaboration throughout the design process.

• Create scalable design approaches that enable repeatable processes and design approaches that improve product speed to market.

• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.

• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.

• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.

• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.

• Leverage LLM tools to create efficiencies that free designers to focus on the most strategic, impactful work.
 

Required qualifications, capabilities, and skills

• 5 years of experience or equivalent expertise in user experience design or similar roles.

• Experience managing and developing design teams, including hiring, coaching, and setting team direction.

• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.

• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.

• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making.

• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.

• Demonstrated mastery in stakeholder management within a matrixed organization, with proven ability to influence, align, and drive outcomes across diverse teams and functions.

• Ability to use metrics and data to measure, test and improve products over time.

• Strong documentation and storytelling skills, proven ability to align broad cohorts of stakeholders around a design vision and create a shared roadmap.

• Proven ability to deliver product design at scale, including working across teams to gain agreements and resolve blockers.
 

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience

• Experience in financial services

• Product design experience