What are the responsibilities and job description for the Experience Design Executive Director - Digital Channels position at JPMorgan Chase?
Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.
As an Experience Design Executive Director in Channels Design Team – Channels Experiences, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.
The Channels Design Team is central to shaping the quality, consistency, and direction of customer‑facing experiences across our digital ecosystem. This role leads the Channels Experiences team, setting a clear design vision and ensuring consistent, high‑quality execution across multiple surfaces and products. Partnering closely with Product, Engineering, Data, and Business leaders, the Executive Director helps shape strategy, set priorities, and influence enterprise‑level decisions. This leader identifies gaps, friction points, and unmet customer needs across the experience ecosystem, applying a platform mindset to balance individual product needs with overall coherence. The role represents design at the senior level while establishing standards for craft, quality, and team effectiveness.
Job responsibilities
- Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
- Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
- Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
- Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
Required qualifications, capabilities, and skills
- 7 years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
- Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
- Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
- Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
- Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
Preferred qualifications, capabilities, and skills
- 10 years of experience in product or experience design, including at least 4 years leading design teams at scale
- Proven experience leading through managers and senior designers in complex, matrixed organizations
- Demonstrated success delivering multi‑surface, customer‑facing digital experiences with measurable business impact
- Strong systems thinker with the ability to connect enterprise strategy to product and experience decisions
- Advanced ability to use research, data, and experimentation to guide and validate design direction
- Strong executive presence with the ability to influence senior stakeholders and align cross‑functional partners
- Excellent communication skills, with a track record of proactively managing expectations and navigating complexity