Events Planner

Join our team as an Events Management Associate to help create  events for our employees

As an Events Management Associate within our Amenity Services team, you will work with  a team of client center planners, fostering collaboration, and resolving challenges. Your responsibilities will include ensuring procedural compliance and collaborating with teams for smooth event execution. You will work on organizing meeting space, working on event center  tasks, and promoting continuous improvement through operations meetings. You will also do conference calls, handle reception duties, and enhance facilities and client experiences through various projects.

Job Responsibilities

• Resolve daily challenges and foster a collaborative, problem-solving environment.
• Monitor compliance with standard operating procedures and update them regularly.
• Collaborate with catering, technology, and operations teams of seamless event delivery.
• Optimize meeting space management for maximum utilization and efficiency.
• Participate in operations meetings to stay informed and drive continuous improvement.
• Conduct pre and post conference calls and document details in the EMS.
• Perform reception duties to ensure smooth communication and client satisfaction.
• Work on projects to enhance facilities and client experience, and conduct performance reviews.

Required qualifications, capabilities and skills

• 3 years’ experience in Hospitality Industry (5-star hotels, Event Planning and Food & Beverage) with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs
• Understand the meeting planning process and management of the customer experience 
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
• Strong knowledge of  audio-visual systems, food and beverage/catering services. 
• Proficiency in Microsoft Office tools are essential,
• Willingness to work flexible shifts to cover conference center hours and locations
• Bachelor’s degree required

Preferred qualifications, capabilities and skills

• knowledge of the EMS booking system is a plus