What are the responsibilities and job description for the Events Management, Associate position at JPMorgan Chase?
Join our team as an Event Management Associate, where you’ll be the primary contact for planning and executing meetings in the Client Center. You’ll ensure a seamless client experience by coordinating with event partners and delivering exceptional service throughout the planning process.
As an Event Management Associate, you will play a crucial role in planning meetings within the Client Center and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure.
Job responsibilities:
- Oversee meetings and events, collaborating with catering, audio-visual, and facilities teams to exceed client expectations.
- Provide personalized, high-touch customer service by greeting clients daily and addressing their needs.
- Handle day-to-day client challenges, driving effective solutions and maintaining a positive experience.
- Maintain a professional, flexible, and "can-do" attitude, delivering exceptional service at all times.
- Participate in daily operations meetings and weekly reviews to stay informed and proactive on event planning.
- Execute pre- and post-conference calls/meetings to ensure all event details are managed effectively.
- Manage space issues and escalate unresolved matters to the lead planner or manager as needed.
- Cover essential reception desk functions, including answering calls, returning emails, and greeting/escorting clients.
- Master the EMS system for detailing reservations, reviewing requests, and generating accurate reports.
- Serve as a strong communicator, managing correspondence between the planning team and reservation holders.
- Prioritize and process new meeting room reservations, ensuring timely client contact and offering available options.
Required qualifications, skills and capabilities:
- Bachelor degree required
- Four plus years’ experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
- Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
- Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
- Highly organized, with the ability to multitask and prioritize tasks effectively
- Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking system
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover conference center hours and locations