What are the responsibilities and job description for the Event Planner, Senior Associate position at JPMorgan Chase?
Elevate your career as a Senior Planner in Amenity Services at JPMorgan Chase, where you’ll orchestrate exceptional events in our premier Event Space. Lead a dynamic planning team to deliver world-class client meetings and experiences, ensuring service excellence and operational efficiency. Collaborate with innovative partners in Technology and Regional Management to set new standards and create unforgettable moments for our clients.
As a Senior Planner in Amenity Services at JPMorgan Chase, you will oversee the coordination of logistics events in the firm's premier Event Space. Your role includes supporting client center meetings and events as well as managing planning team to ensure service excellence and operational effectiveness, while maintaining global standards. You will collaborate with partners in Technology as well as the broader Regional Management team to deliver an outstanding user experience.
Job Responsibilities:
- Oversee and coordinate executive events and tours in the firms premier Event Space, collaborating with teams to exceed client expectations.
- Provide personalized customer service to all clients and employees.
- Address client challenges with effective solutions for a positive experience.
- Maintain a collaborative and team-oriented attitude and lead by example.
- Assist with staff coverage and daily projects.
- Assist with executive tours
- Participate in operations meetings and reviews, providing feedback and direction.
- Execute pre and post event calls to manage details.
- Conduct staff reviews and identify training needs.
- Cover reception desk functions, including calls and emails as needed.
- Master the EMS system for reservation and reporting.
Required qualifications, capabilities, and skills:
- 5 years’ experience in Luxury Hospitality Industry, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
- Excellent interpersonal and communication skills, with the ability to engage with clients and employees professionally and warmly
- Ability to effectively manage client experiences and expectations using a high level of tact and diplomacy
- Highly organized with the ability to multitask and prioritize tasks effectively
- Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
- Working knowledge of audio-visual systems; Proficiency in Microsoft Office tools are essential
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover client center hours and locations
- Bachelor’s degree required
Preferred qualifications, capabilities and skills:
- knowledge of the EMS booking system