Engagement Consumer Bank Marketing Strategy Senior Associate

The Engagement marketing team is responsible for developing customer engagement strategies throughout the customer lifecycle. We are seeking to expand our team with a talented marketing associate who will help build customer engagement strategies to increase retention, financial health, and digital adoption while deepening customer relationships across the Consumer Bank and delighting our customers throughout their journey.  This Senior Marketing Associate role will support the Mass customer segments with a focus on delivering advice, convenience and security to our customers.

As an Engagement Marketing Strategy Senior Associate in Consumer Bank, you will support the Mass customer segments with a focus on delivering advice, convenience and security to our customers through engagement strategies designed to increase retention, financial health, and digital adoption. You will build impactful customer engagement strategies to drive retention.

Job responsibilities

• Works across the engagement team to help identify opportunities to improve the customer experience, drive innovation and deliver business results for the Mass customer segments
• Support campaign strategy, planning and implementation of Consumer Bank engagement marketing initiatives across the customer lifecycle
• Contribute to the engagement strategy utilizing omni-channel approaches inclusive of all channels: branch & banker, digital, email and owned/paid media channels
• Partner with Digital, Marketing, Product, and Sales organizations with key focus on segment-specific needs 
• Develop test and learn agenda by working across the cross-functional team 
• Recommend solutions and testing plans to improve customer experience, focused on removing customer pain points and roadblocks specific to the Mass customer segments
• Partner with Analytics team to build robust performance score card to continually evaluate and optimize program objectives and results
• Partner heavily with the Digital and Analytics Centers of Excellence in all aspects from opportunity identification through implementation

Required qualifications, capabilities and skills:

• 4 year degree in Marketing, Advertising, Communications, Digital/Technology or Business Management
• 4 years of marketing experience with proven track record in direct-to-consumer or digital marketing strategy, innovation and customer experience
• Knowledge across all communication channels including web, email, SMS, push notifications, in-app messaging, and paid/display media
• Financial services industry experience 
• Develops strong partnerships; leads through collaboration; recognized as a team player
• Proven ability to take initiative, influence others, and achieve results
• Skilled and comfortable at working in a highly matrixed organization
• Strong analytical, problem solving and planning skills
• Can manage multiple projects simultaneously within tight deadlines
• Comfortable with continuously changing priorities
• Excellent written and verbal presentation skills and proficiency in Microsoft PowerPoint and Excel 

Preferred qualifications, capabilities and skills:

• Is highly curious and never settles for good enough
• Is data driven and analytical, while also being a creative thinker 
• Is focused on how marketing drives quantifiable business results and customer focused
• Is vigorous in their management of details and financials and eager to roll up sleeves to set strategic direction 

• Loves testing, learning, and taking calculated risks and likes to build from ground up 

   

• Is able to focus on the big picture, considering impacts outside their given initiatives
• Has expertise across all communication channels, including web, mobile, email, and paid/display media