Director, Client Center Events

JPMorganChase is one of the largest and most prominent financial services firms in the world. Headquartered in New York City, it is a leading global financial institution with a history spanning over 200 years, operating in more than 100 markets worldwide with over 250,000 employees. JPMorganChase provides a wide range of financial services to millions of consumers, small businesses, corporations, governments, and institutions.

As an Executive Director in the Client Center Events team, you will be a strategic leader responsible for setting the direction, operational excellence, and client experience across both the Exchange and Rockefeller Client Centers at 270 Park. You will oversee a high-performing team of meeting planners and support staff, including direct oversight of the Catering Vendor Partner and full accountability for the catering subsidy and P&L. You will drive innovation and continuous improvement while ensuring alignment with organizational goals and standards, fostering strong relationships with line of business event teams, in-house partners, clients, executives, and vendor partners.

Job responsibilities

• Strategically develop and execute the long-term vision for both client centers, ensuring alignment with firmwide business objectives and the unified 270 Park operational model.
• Effectively manage meeting space criteria, balance workflow and escalations, and build business cases to support new initiatives, capital investments, and operational improvements.
• Seamlessly oversee the planning and execution of high-profile meetings, conferences, and events, consistently upholding white-glove service standards across both client centers.
• Proactively lead catering menu engineering, on-site event management, logistics, and scheduling to optimize operations and client satisfaction
• Collaboratively partner with internal business leaders and senior management to create exceptional experiences that embody JPMorganChase’s business principles and strategies.
• Closely collaborate with internal stakeholders—including facilities, security, IT, and other support functions—to ensure flawless event delivery and operational excellence.
• Directly hold oversight of the Catering Vendor Partner, maintaining full P&L accountability for the catering subsidy and integrating operations with the broader event strategy.
• Diligently manage budgets, financial reporting, and compliance, proactively mitigating operational and financial risks to ensure seamless catering and event operations.
• Consistently build, mentor, and inspire a high-performing, collaborative team, championing professional development, succession planning, and talent retention across both centers.
• Inclusively foster a supportive leadership culture that encourages innovation, welcomes new ideas, and drives continuous improvement.
• Innovatively evaluate and deploy technologies to enhance event management and client engagement, establishing KPIs to drive accountability and ensure strict compliance and risk management.

Required qualifications, capabilities and skills

• 10 years of progressive experience in hospitality, event management, or client services, with at least 5 years in a senior leadership role.
• Proven track record of leading large teams and managing complex, high-profile events in a corporate or luxury environment.
• Demonstrated ability to develop and execute strategic plans, drive transformation, and deliver measurable results.
• Exceptional interpersonal, communication, and influencing skills, including experience engaging C-suite executives.  
• Data driven to present performance of business and build business case scenarios   
• Highly organized, self-directed, proactive, and creative, with the ability to navigate ambiguity and thrive in a fast-paced environment.
• Strong financial acumen and experience managing vendor relationships and full P&L.
•  Proficiency in Excel, PowerPoint, Word, and familiarity with Events Management Platforms.
• Willingness to travel as needed, estimated at (25%).
•  Experience in meeting planning within the financial services industry.
• Advanced knowledge of event technologies, and process improvement methodologies.
•  Experience with hybrid and virtual event platforms and digital engagement tools.
•   Change management and organizational development expertise.
•  Bachelor's degree required

Preferred qualifications

• Master's degree or relevant professional certifications preferred.