What are the responsibilities and job description for the Dealer Relationship Manager - North Carolina position at JPMorgan Chase?
Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.
As a Dealer Relationship Manager (DRM) in Auto Finance, you will motivate new and existing auto dealers to use Chase Auto Finance in Eastern North Carolina and in Eastern Virginia.
The DRM is responsible for managing and expanding relationships with automotive dealers, focusing on full dealer service needs including, retail services, commercial services and treasury solutions. This role involves working closely with dealers to understand their financial needs, providing tailored solutions, and ensuring a high level of customer satisfaction. The DRM will collaborate with internal teams to deliver comprehensive financial services that support the growth and success of dealer clients.
Job responsibilities
Sign up dealers to programs in the local market and interface directly with all dealership personnel including training dealers on contracts.
- Act as liaison between dealerships and Dealer Service Center where credit decisions are made.
- Monitor ongoing dealer performance such as efficiency ratios, delinquency, losses, profitability, etc.
- Increase and maintain required market share levels and attain volume plan at acceptable business levels.
- Train dealers on all consumer and commercial products.
- Achieve sales targets and build long-term client relationships.
- Identify opportunities to offer commercial financing solutions, including floor plan financing, treasury management in partnership with commercial bankers.
- Manage a customer/ dealer base of 85 accounts.
Required qualifications, capabilities, and skills
- Underwriting and Sales experience within the auto finance industry
- Demonstrated people management skills with an ability to influence
- Excellent verbal and written communication skills
- Experience managing a sales territory
- 3 years of Indirect Auto Finance Industry Experience
- General knowledge and understanding of the automotive industry and automotive dealerships
- Excellent sales presentation skills to motivate new clients to use services and product
- Thorough knowledge of indirect finance products (retail/lease)
- Demonstrated ability to establish and maintain client relationships
- Willing to travel daily locally
Preferred qualifications, capabilities, and skills
- Consumer leading and commercial product knowledge.
- BS degree