Custom Loan Servicing Associate

Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Associate II within JPMorganChase, you will manage a portfolio of loans, ensuring compliance with technical standards and organizational policies. Your loan servicing knowledge will be key in interpreting documents, interacting with stakeholders, and meeting deadlines. You will use strategic planning and time management skills to address complex situations and develop solutions. Proficiency in conflict management and stakeholder management will help you navigate conflicts and facilitate win-win discussions. By fostering collaboration and improving relationships, you will contribute to the success of our Lending Services team.

Job responsibilities

• Act as the primary point of contact for internal and external clients, addressing issues and providing resolutions in the loan servicing process.
• Interpret complex legal credit agreements and related documentation, liaising with legal teams when necessary to ensure accurate understanding and application.
• Initiate loan activities such as funding, re-pricings, and payments as per client instructions and in accordance with credit agreements, demonstrating advanced proficiency in time management and organization.
• Calculate and monitor complex interest and fee accruals at various rate levels across changing lender distributions, utilizing critical thinking skills to ensure accuracy.
• Conduct quality control on new deals, restructures, and amendments, verifying system setup accuracy and ensuring conformity to credit agreements and organizational policies.

Required qualifications, capabilities, and skills

• Four or more years of experience in loan servicing or a related field, with a focus on managing and interpreting complex loan documents.
• Demonstrated proficiency in strategic planning, with the ability to define organizational direction and make decisions on resource allocation.
• Advanced skills in time management and organization, with a proven track record of efficiently managing multiple tasks and achieving goals effectively.
• Proficient in conflict management, with experience in identifying and resolving conflicts of interest within teams and business decisions.
• Proven ability to leverage emotional intelligence to build trusting relationships, recognize emotions of self and others, and use this information to guide thinking and behavior.

Preferred qualifications, capabilities, and skills

• Collaborate effectively with cross-functional teams to ensure seamless client service operations, demonstrating strong teamwork and communication skills.
• Operate as a highly motivated self-starter, capable of working independently within a team environment to drive initiatives and achieve goals.
• Develop and implement strategies to improve client satisfaction and service delivery, utilizing strategic thinking to influence business decisions and enhance outcomes.
• Maintain awareness of operational risks throughout the lending lifecycle, applying critical thinking to mitigate potential issues.
• Leverage data and technology literacy to analyze data and implement innovative solutions, enhancing efficiency and effectiveness in operations.
• Mentor and coach junior team members, sharing experience and knowledge to foster their development and strengthen team capabilities.