What are the responsibilities and job description for the Credit Support Manager I position at JPMorgan Chase?
Bring your credit operations expertise to a team that keeps client onboarding and credit data accurate, complete, and audit-ready. Join us to help power timely approvals, clean reporting, and great client experiences.
Job summary
As a Credit Support Analyst in Middle Market Banking and Specialized Industries, you will own credit-related data across key platforms and ensure customers and facilities are set up and maintained accurately. You will initiate and manage credit facility proposals, support partners through approvals and negotiations, and help ensure reporting and downstream processes are correct. You will also monitor data quality, resolve issues quickly, and support remediation efforts to improve overall data integrity.
Job responsibilities
- Set up new customers and related facilities accurately during client onboarding, and perform ongoing maintenance
- Initiate and prepare credit facility proposals for new facilities, existing facilities, and data maintenance
- Populate obligor and facility data accurately prior to routing proposals for approval
- Attach supporting documentation and update proposals based on negotiated changes before release
- Finalize proposal details (including dates) and route proposals for approval in a timely manner
- Complete proposals for release and store required items in Dealworks when needed
- Ensure credit requests, questions, and issues are handled accurately and within stated procedures and policies
- Communicate with partners to confirm facilities are available and ready for use
- Interpret credit approval requirements and apply them consistently within daily work
- Maintain credit data and structures in Party Central, including coverage roles and transfers
- Monitor data quality reports, correct errors promptly, and execute data remediation projects
Required qualifications, capabilities, and skills
- Bachelor’s degree or equivalent work experience
- Minimum of 4 years of professional experience in loan/product operations or a credit/lending environment
- Experience using credit platforms such as iCRD Proposals, Party Central, ACBS, Credit Navigator, and iCRD Desktop
- Ability to learn systems quickly and understand upstream/downstream data linkages
- Understanding of common credit products and operating exposures (e.g., revolving lines, term loans, commercial cards, ACH, intraday limits)
- General knowledge of exposure concepts and ability to understand simple to moderate customer structures
- Strong partnership skills and ability to work effectively with underwriting, risk, lending services, and middle office teams
- Strong verbal, written, and organizational communication skills
- Ability to work independently, escalate appropriately, and demonstrate sound judgment and ownership
- Strong attention to detail with a risk-control mindset and a focus on accuracy
- Strong problem-solving skills, including identifying root causes and prioritizing work effectively