What are the responsibilities and job description for the Control Manager Program – Vice President position at JPMorgan Chase?
You’ll join our central Control Management team and play a pivotal role in strengthening the control environment. You’ll lead delivery of key control initiatives and modernize risk and control execution through smarter workflows and automation.”
As a Control Manager Program - Vice President in the Chief Administrative Office (CAO), you will play a crucial role in ensuring a robust and consistent control environment throughout the organization. You will assist the Central Control Management team in overseeing and reporting on compliance and operational risk landscapes. Your responsibilities will include collaborating with diverse teams to identify and address compliance and operational risks, fostering a proactive risk and control culture, and offering leadership and innovative solutions for executing the risk and control self-assessment and to adhere to regulatory and internal policies, standards and procedures
JOB RESPONSIBILITIES
- Lead end-to-end delivery for the Compliance and Operational Risk Evaluation (CORE) program, including planning, coordination, and timely completion of required artifacts, outcomes, and communications
- Maintain an integrated delivery plan (milestones, dependencies, decisions, risks/issues) and run governance routines to drive transparent reporting and escalation
- Perform and support process mapping, risk and control identification, control design assessment, documentation, and evidence expectations aligned to program standards
- Monitor control performance and evaluation results to identify emerging risks and potential control weaknesses; reflect implications in plans and stakeholder updates
- Coordinate identification of control breaks and drive closure through root-cause analysis, remediation planning, ownership alignment, action tracking, and completion reporting
- Partner with the Testing Center of Excellence (TCoE) to align scope, timing, and evidence readiness for business-as-usual and substantive testing activities
- Identify and prioritize opportunities to automate control execution (control inventory maintenance, evidence capture, workflow tracking, exception triage, and reporting)
- Track significant process, system, risk, and organizational changes and update requirements, documentation, and delivery plans accordingly
- Support readiness and implementation for enabling process/tool changes, including user testing support and defect triage through cutover
- Review and validate due diligence for Donations and Sponsorships (D&S) payment requests against firm standards; hold requests until verification is complete; perform quarterly reviews and reconciliations; escalate exceptions and drive timely resolution and documentation completeness
- Administer the Office of Document Governance (ODG) inventory of policies, standards, and procedures; ensure accuracy, completeness, and timely updates/attestations
REQUIRED QUALIFICATIONS, CAPABILITIES AND SKILLS
- Bachelor’s degree or equivalent experience
- Minimum 7 years of experience in control management, audit, operational risk, compliance, data governance, finance, operations, or related disciplines
- Demonstrated ability to lead delivery across multiple stakeholders, manage competing priorities, and meet tight deadlines
- Strong risk and control expertise, including experience with Risk and Control Self-Assessment (RCSA) or comparable control frameworks
- Experience assessing control design and evidence sufficiency and translating results into clear actions and operational risk implications
- Proven ability to partner with independent risk/control functions (e.g., audit, testing teams, compliance) and deliver inspection-ready outputs
- Experience translating control requirements into practical workflow and automation solutions
- Hands-on familiarity with workflow/automation tooling (e.g., Alteryx or similar) and applying analytics to drive insights (e.g., issue trends, control performance)
- Experience applying artificial intelligence / large language model (AI/LLM) solutions responsibly in a risk and controls context, including governance and data handling expectations
- Excellent written and verbal communication skills, including executive-level materials (status, decisions needed, risks/issues)
- Proficiency in Microsoft Excel, PowerPoint, and Word
PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS
- Experience with business intelligence and data analytics tools (e.g., Alteryx, Tableau, Business Objects, QlikSense, or similar)
Experience using artificial intelligence / large language model (AI/LLM) tools to improve risk and controls work products (e.g., drafting or summarizing control narratives, procedures, and test results)