What are the responsibilities and job description for the Consumer Bank Partner Engagement Lead - Product Portfolio Operations position at JPMorgan Chase?
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.
As a Product Portfolio Operations Manager in Consumer Bank, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.
As the Partner Planning & Engagement Lead for the Consumer Bank agile product portfolio, you will play a key role in supporting the alignment of product investments and roadmaps to Consumer Bank Strategic Objectives. You will help mobilize product teams to deliver large-scale initiatives and enable frictionless execution by ensuring agile product partners are aligned to deliver against Consumer Bank priorities. Through collaboration with cross-functional partners and a focus on continuous improvement, you will contribute to better business and product outcomes across the organization.
Job responsibilities
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
- Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
- Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
- Align partner product priorities to CB strategic business objectives and desired P&L outcomes.
- Establishs a partner communication framework to create awareness and alignment to business objectives and product priorities.
- Partners closely with Product Owners, Technology Leads, Design Leads and Data Owners to track roadmap execution, capacity, dependencies, risks, and performance metrics.
- Ensures Consumer Bank stakeholders are aligned to capabilities being built by product partners that impact the Consumer Bank business and customers.
- Drive operational process improvements, facilitate adoption of agile product development best practices and resolution of escalated issues.
- Prepare senior management updates and synthesize complex information into executive level communications.
- Support special projects and executive requests.
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Proficiency in agile methodology, Jira/Jira Align, Microsoft Suite (Word, PowerPoint, Excel), and Confluence.
- Strong organizational and project management skills, with the ability to manage multiple high-priority initiatives simultaneously.
- Demonstrated capability to influence, align, and build consensus among stakeholders across the organization to drive successful outcomes.
- Skilled at translating complex information into clear, engaging, and persuasive messages that resonate with senior audiences.
- Exceptional attention to detail and strong analytical skills.
Preferred qualifications, capabilities, and skills
- Experience in financial services and consumer banking