Compliance Content & Communications - Vice President

Bring your Expertise to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Compliance Content and Communications Vice President in the Compliance Engagement and Behavioral Insights team, you will own a portfolio of employee-facing compliance content and communications across approved channels. You partner with Compliance, Risk, Legal, Technology, Employee Experience, Corporate Communications, HR Content, Operations, and business stakeholders to translate complex requirements into clear, accurate, accessible guidance. You use feedback, content performance, and practical behavioral insights to improve clarity, findability, comprehension, and employee follow-through. You help us deliver timely, measurable communications in a control-oriented environment.

Job Responsibilities

• Draft, edit, proofread, and improve employee-facing compliance content across approved channels
• Translate policies, procedures, regulatory requirements, risk topics, and control expectations into clear, plain language while preserving the intended meaning.
• Create channel-appropriate content such as emails, bulletins, intranet articles, portal content, Teams posts, training, microlearning, FAQs, job aids, and knowledge articles
• Develop risk-based content and communications plans aligned to the CCOR education calendar, with clear audiences, actions, owners, timing, and success measures
• Tailor messaging by audience, channel, timing, risk level, and required employee action
• Apply practical behavioral insights to improve content framing, timing, sequencing, comprehension, and follow-through
• Lead UX writing and information architecture for policies, help content, inquiry forms, routing logic, virtual-agent responses, and in-workflow prompts
• Manage stakeholder reviews and approvals by gathering requirements, confirming accuracy, resolving feedback, and supporting timely publication
• Maintain editorial standards and audit-ready documentation, including style guidance, approvals, version history, metadata, and records
• Coordinate intake, scheduling, accessibility, publication, and escalation paths for communications execution
• Use feedback, metrics, and employee questions to continuously improve clarity, findability, usefulness, and employee action

Required qualifications, capabilities and skills

• 6 years' experience in content strategy, compliance communications, UX writing, technical writing, corporate communications, employee communications, service design, product management, or a related field
• Strong writing, editing, proofreading, and plain-language skills that make complex information clear, concise, accurate, and actionable
• Ability to simplify complex policy, regulatory, risk, or control topics while preserving nuance and required meaning
• Experience creating employee-facing content across multiple channels and formats
• Experience managing stakeholder feedback, review cycles, approvals, competing perspectives, and senior stakeholder input
• Ability to partner effectively across compliance, legal, risk, human resources, technology, operations, employee experience, corporate communications, and business stakeholders
• Strong judgment when handling confidential, sensitive, regulatory, risk, or control-related information and attention to detail and commitment to quality, consistency, accessibility, control discipline, and audit readiness
• Ability to manage multiple deliverables, deadlines, changing requirements, risks, issues, and dependencies in a fast-paced environment
• Test-and-learn mindset, using feedback, metrics, and practical behavioral insights to improve content effectiveness
• Proficiency with Microsoft Office, Microsoft Teams, and SharePoint
• Practical experience using firm-approved generative AI tools responsibly for drafting, summarizing, testing, or analyzing content

Preferred qualifications, capabilities and skills

• Experience in financial services or another regulated environment
• Familiarity with CCOR, employee compliance, conduct risk, operational risk, controls, or regulatory communications
• Experience supporting enterprise communications, employee education campaigns, or compliance reinforcement campaigns
• Experience with ServiceNow, inquiry workflows, case routing, employee help channels, or knowledge-management processes
• Experience with AEM or SharePoint publishing, intranet and portal content management, search optimization, or content governance
• Experience writing for virtual agents, chat experiences, guided help, or in-workflow prompts
• Familiarity with behavioral science approaches and communications measurement, including controlled pilots or A/B testing