Community Marketing Campaign Management Associate

As an Associate in Community Marketing Campaign Management, you will create and manage initiatives that position Chase as a trusted leader in financial advice and education for consumer segments. Through Chase Money Skills, you will unify and expand financial health content, build brand equity, improve discoverability, and drive measurable customer engagement. You will optimize and enhance Chase Money Skills workshops, ensuring the financial education curriculum helps consumers advance in their financial journey. This role involves executing marketing programs across multiple channels, supporting our Community Managers, and working closely with the marketing strategy team. You will demonstrate strong project management skills, collaborate with various business partners, and thrive in a fast-paced, dynamic environment.

Job Responsibilities

• Manage the end-to-end creative development and execution of Chase Money Skills workshop, activities, and marketing materials.
• Continuously improve Chase Money Skills workshops, including curriculum materials, facilitator guides, marketing materials, delivery format optimization (in-person, virtual, hybrid), and quality assurance.
• Collaborate with marketing strategy partners to define scope, strengthen campaign strategy, oversee the development and delivery of programs that drive awareness, build loyalty, and connect with the community. 
• Tailor financial education curriculum to key stages of the customer journey (e.g., foundational money management, credit building, savings and goal setting), ensuring relevance by segment and life stage. 
• Integrate educational content across consumer and field touchpoints to deliver a consistent, seamless message and cohesive brand experience throughout the customer journey. 
• Contribute to improving internal processes during creative development, ensuring proper approvals and controls are in place.
• Manage deliverable expectations and project timelines while working across multi-functional teams, including Brand, Operations, Controls, and Legal/Regulatory.

Required Qualifications, Capabilities and Skills:

• 5 years experience in a marketing campaign execution role
• Ability to manage multiple initiatives simultaneously, working well under pressure with tight deadlines 
• Proactive mindset when problem solving and creating new solutions
• Strong relationship-building skills and ability to earn respect and trust among internal and external partners 
• Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities
• Creative and innovative mindset with a focus on constant improvement
• Excellent written and oral communication skills

Preferred Qualifications, Capabilities and Skills:

• Undergraduate degree in Marketing/Communications or related field
• Prior experience marketing financial products and services is a plus