Communications Manager, Card Internal Communications

This role supports executive and editorial communications for Card, directly supporting two members of the Card executive team. As a member of the Card & Connected Commerce communications team, you will play a critical role in ensuring that employees receive crucial information in real-time and have a clear understanding of business priorities. You will work with communicators across the firm to create engaging and educational stories, programming and content that highlight the work our employees. 

As a Communications Manager, Card Internal Communications within Consumer and Community Banking, you will create strategic, audience-focused communication plans that keep employees, executives and key internal stakeholders engaged and informed. You will be a trusted advisor and work with leaders to develop clear, compelling messaging strategies, lead the production and editing of a range of written communications, plan internal events such as town halls, site visits, offsites and conferences, draft and edit senior leader presentations and manage the distribution of internal communications. 

Job responsibilities

• Act as a strategic advisor to executives, providing expert guidance on communication approaches and best practices to develop clear, compelling messages that reflect the vision of the organization, enhance leadership presence and strengthen the employee experience.

• Lead the development and execution of comprehensive communication strategies, ensuring alignment with business goals and corporate messaging. 

• Contribute to Chase’s internal editorial strategy to help amplify the stories from these functions across the business.

• Design and implement channel strategies to maximize message delivery and audience engagement, using channels including Microsoft Teams, Outlook, corporate intranet, video and live events.

• Lead the planning and execution of key employee events including team site visits, roundtables and town halls. 

• Measure and analyze the effectiveness of all internal tactics, such as open-rates, event survey results and article clicks, and incorporate best practices and learnings into go-forward plans.

• Manage major communications initiatives, including organization announcements and change management efforts, including internal email distribution.

• Draft and manage executive LinkedIn content calendars, partnering with senior leaders to amplify priorities, culture and key moments.

• Contribute fresh ideas on reaching employees through modern communications channels and tactics. 

• Stay informed about industry trends, regulatory changes and competitive dynamics to inform communication strategies and content.

   

Required qualifications, capabilities, and skills:

• 7 years of communications experience in a large-matrixed organization

• Strong executive presence and experience working with and counseling senior leaders

• Excellent writer with an audience-first mindset

• All-around team player who willingly collaborates and contributes to both strategic and tactical deliverables

• Expertise in Word, Excel, PowerPoint and Teams required

• Strong project management skills, with the ability to handle large-scale, complex projects with discipline and precision.

• High attention to detail and strong organizational skills

• A self-starter with ability to work well in a dynamic, fast-paced environment with speed, flexibility, and adaptability

• Outstanding judgment, proactive problem-solving ability and resourcefulness

• Creative mindset with the ability to think outside of the box

• Some domestic travel 

Preferred qualifications, capabilities, and skills:

• Financial services industry experience 

• Additional software skills (e.g., Canva, Photoshop, Adobe Creative Suite, AI large language models)