What are the responsibilities and job description for the Cobrand Card Project Manager position at JPMorgan Chase?
Join us to shape seamless digital journeys and drive growth in a collaborative, high-impact environment. You will leverage your leadership and program management expertise to deliver secure, innovative solutions that accelerate customer engagement and portfolio performance.
As a Vice President, Program Management – Cobrand Cards in the Chase Cards team, you lead complex, cross-functional programs focused on improving digital acquisition and onboarding journeys. You bring structure, governance, and delivery rigor to partner-influenced roadmaps, collaborating across Product, Technology, Operations, Risk, Legal, Compliance, Marketing, and Data/Analytics to deliver secure, high-performing customer experiences.
Job responsibilities
- Lead end-to-end program management for strategic cobrand acquisition and onboarding initiatives, ensuring delivery discipline and sustained outcomes.
- Drive cross-functional execution by coordinating with Technology, Operations, Risk, Legal, Compliance, Marketing, and Analytics teams; proactively manage dependencies, risks, and governance.
- Establish clear success metrics and a performance measurement cadence for acquisition and onboarding capabilities, including application conversion, activation, early spend, and engagement.
- Build and maintain integrated plans, operating rhythms, and executive reporting on milestones, decisions, and outcomes.
- Facilitate alignment with cobrand stakeholders and external partners; manage partner-influenced timelines, requirements intake, and coordination forums.
- Support delivery of scalable capabilities leveraging API-based solutions and data integrations by ensuring clear requirements and cross-team alignment.
- Drive continuous improvement through retrospectives and lessons learned, translating insights into repeatable playbooks and enhanced execution.
Required qualifications, capabilities, and skills
- 7 years of project or program management experience in financial services or a similarly complex environment, leading large-scale cross-functional initiatives.
- Demonstrated ability to manage multiple workstreams simultaneously, with strong stakeholder management and executive-level communication.
- Proficiency in project delivery methodologies such as Agile, Waterfall, or hybrid, and tooling like Jira or Microsoft Project.
- Strong analytical and structured problem-solving skills, including the ability to define success metrics and manage delivery to measurable outcomes.
Preferred qualifications, capabilities, and skills
- Experience in credit cards or payments and familiarity with end-to-end acquisition and onboarding journeys, including digital application flows and early-life engagement.
- Comfort operating in partner-influenced roadmaps and joint planning environments.
- Experience with KPI dashboarding and outcome reporting using tools such as Tableau or Power BI, and test-and-learn or continuous optimization approaches.
- PMP or equivalent certification and experience mentoring junior team members.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.