What are the responsibilities and job description for the Client Servicing Communications Senior Associate position at JPMorgan Chase?
Step into the role of Senior Associate, Client Servicing Communications, where you will shape and elevate how we communicate with clients across key servicing touchpoints. You will play a critical role in advancing scalable, compliant, and client-centered communications that strengthen trust and improve the overall experience.
As a Senior Associate in Wealth Management Client Servicing Communications, you will support the Vice President of Client Servicing in improving client-focused servicing communications through strategy, governance, and partnerships. You will drive strategic initiatives and evolve standards, templates, and operating rhythms to support scalable, high-quality communications. You will partner closely with product, legal, compliance, and delivery teams to ensure communications are clear, compliant, and aligned with brand expectations while enhancing the end-to-end client experience.
Job responsibilities
Drive initiatives that improve consistency, quality, and speed across the servicing communications workflow
Oversee the end-to-end client experience and identify opportunities to enhance client-facing communications
Recommend scalable solutions and introduce automation opportunities to improve efficiency and reduce manual effort
Strengthen governance by developing and refining standards, templates, and review processes
Partner with Legal and Compliance teams to interpret regulatory requirements and implement repeatable guidance
Support governance forums by preparing materials, tracking decisions, and driving follow-ups
Monitor industry trends and regulatory updates and translate insights into actionable improvements
Define and track performance metrics to measure communication effectiveness and impact
Partner with internal teams and external vendors to ensure delivery of high-quality, production-ready communications
Required qualifications, capabilities, and skills
3 plus years of experience in marketing, communications, or a related field
Strong writing and editing skills with a focus on clarity, consistency, and brand alignment
Familiarity with regulated communications and legal or compliance review processes
Proven ability to manage cross-functional workflows and meet deadlines in a fast-paced environment
Strong attention to detail and ability to document processes and decisions clearly
Preferred qualifications, capabilities, and skills
- Experience with customer servicing communications (letters, statements, notices, FAQs, digital messages)
- Knowledge of accessibility and plain language standards for customer communications
- Basic familiarity with governance frameworks, risk/controls, or quality assurance methods
Additional information
This role partners across product, legal, compliance, and vendor teams to drive scalable communication solutions
Success is measured through improvements in communication quality, consistency, and client experience outcomes