What are the responsibilities and job description for the Client Service Manager – Vice President position at JPMorgan Chase?
At JPMorganChase, we are committed to delivering exceptional client service. As a Client Service Manager – VP in Securities Services, you will have the opportunity to build strong relationships with our clients and ensure their satisfaction with our services. You will join the client service team with an assigned book of clients, taking ultimate ownership for client satisfaction by coordinating internal teams and resources to successfully service your book of business and drive client satisfaction.
Job responsibilities
- Build relationships with clients and serve as the escalation contact for clients and JPMorganChase stakeholders
- Own and conduct client meetings, update clients on product and system enhancements, and work to ensure ongoing client satisfaction
- Establish an ongoing governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings
- Partner with the Sales organization on incremental business opportunities and prospective deals
- Drive reduction of billing errors and carry costs
- Provide strong oversight and manage to completion all global initiatives in-flight by the broader organization
- Define and manage remediation projects to address any areas where service is no longer meeting client expectations
Required qualifications, capabilities, and skills
- Bachelor’s degree
- At least eight years of experience working at a financial services organization focused on servicing institutional clients
- Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services
- Strong communication, presentation, and project management skills
- Ability to work under pressure, prioritize appropriately, meet tight deadlines, and juggle multiple demands simultaneously
- Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities
- Ability to lead complex issues, engage appropriate business and external partners, and influence at all levels
- Ability to exercise sound judgment and make effective decisions on behalf of clients and JPMorganChase