Client Dining & Catering Services Manager

JPMorgan Chase is redefining corporate hospitality with the renovation of our best-in-class client and amenity spaces to meet the evolving needs of Chicago’s business meetings and events. We are seeking an experienced hospitality leader to serve as Vice President, Catering. This role will oversee vendor management and delivery of exceptional Client Dining and Catering experiences within our newly renovated space. With a projected daily occupancy of 9,000 employees and visitors, our amenity spaces will be active throughout the day and evening, offering services comparable to a large hotel.

As a Client Dining and Catering Serives Manager, you will work closely with all aspects of Amenity Services and the Client Dining customers, serving as the key interface between Amenity Services, Catering Vendors, and internal stakeholders. Resolve challenges efficiently, often within tight timeframes, and communicate clearly with peers and senior management. Demonstrate the ability to create and execute strategic initiatives for hospitality in our renovated space, manage action plans for top-tier service, and drive innovation in Catering and Client Dining, satisfaction scores, and technology adoption.

Job responsibilities

• Lead Client Dining and Catering operations of Amenity Services, including Client Conference Centers and building-wide Catering, to deliver best-in-class hospitality experiences.
• Manage vendor performance, quality, sanitation reporting, and budget to meet service standards and requirements.
• Build and maintain strong relationships with internal departments to ensure seamless service delivery and staff training.
• Foster a collaborative and community-focused environment across Amenity Services and other departments.
• Develop and implement strategic action plans for continuous service improvement and innovation.
• Conduct regular reviews of department performance, driving enhancements and new initiatives.
• Maintain effective relationships with vendors, suppliers, and stakeholders to achieve quality goals.
• Drive innovation in programming to ensure efficient, fresh, and relevant service offerings.
• Executes operational strategy through the use of data and technology, guiding improvement and innovation with vendor programs.
• Develop and execute a Voice of the Customer program to capture feedback and enhance service delivery.

• Monitor industry trends and competitive landscape to inform program strategy and maintain market leadership through market analysis and benchmarking exercises. Travel as needed for training and business requirements.

   

Required qualifications, skills, and/or capabilities

• Bachelor’s degree required.
• Strong client focus and ability to inspire and influence teams at all levels.
• Positive, uplifting personality with a high degree of confidentiality.
• Proven business management, analytical, and presentation skills.
• Excellent oral and written communication skills, including development of correspondence and training materials.
• Minimum 10 years of recent, relevant management experience in hospitality or a business & industry environment.
• Ability to develop and execute long-term program strategies.
• Project management expertise.
• Strong interpersonal and relationship-building skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.