Business Services Business Management - Associate

Business Services Investment Banking Business Management is supporting the Global Business Services Coverage business, which is a key component of Global Investment Banking and more broadly Global Banking.

Operating within Global Finance & Business Management, the Business Services Business Manager partners with senior coverage executives and other senior leaders across Global Banking and Finance & Business Management as a trusted advisor—shaping strategy, optimizing performance, and ensuring disciplined execution.

As an Associate Business Manager in the Business Services Investment Banking Business Management team, you will support leaders across Global Banking and Global Investment Banking in managing and optimizing business performance. You’ll work closely with a VP Business Manager and partner with stakeholders across product, coverage, finance, risk, legal, and technology to translate strategic priorities into actionable plans, maintain operating cadences, and coordinate cross-functional execution. You will be expected to respond quickly to time-sensitive deliverables, apply advanced analytical skills to develop insights and options, and produce clear, executive-ready materials that help leadership make decisions. Success in this role requires dynamic relationship management and communication skills, sound judgment on prioritization, attention to detail, and a consistent focus on delivery.

Job responsibilities

• Support business management planning by helping translate leadership priorities into draft sequenced plans, timelines, and budget inputs; track progress against milestones.
• Coordinate the client agenda by maintaining the cadence for account plan updates and client reviews; compile coverage inputs, relationship status updates, revenue opportunity notes, prioritization lists, and performance metrics.
• Help define and maintain management KPIs and senior leadership metrics by producing recurring reporting, performing data checks, and escalating data quality issues; summarize insights for executive audiences.
• Prepare and refine materials for business reviews and governance (e.g., decision memos, narratives, performance readouts) by drafting content, consolidating inputs, and ensuring accuracy, clarity, and version control.
• Develop product and business knowledge to analyze datasets, identify trends, and surface observations; propose initial takeaways and questions for stakeholder discussion.
• Support cross-functional initiatives with product, technology, risk, legal, and finance by coordinating meetings, documenting decisions/actions, tracking deliverables, and ensuring timely follow-ups to keep workstreams on plan.
• Assist as a liaison for technology initiatives by capturing requirements, organizing enhancement backlogs, tracking status, and communicating updates; help ensure delivered outputs align to stated outcomes.
• Contribute to reporting modernization and process automation by identifying manual steps, documenting current-state processes, testing enhancements, and helping standardize metrics and dashboard definitions.
• Manage day-to-day execution for executive requests by triaging asks, gathering inputs quickly, preparing draft responses/materials, and ensuring follow-through; escalate risks and blockers early.
• Support operating cadences and stakeholder management by building agendas, preparing pre-reads, capturing minutes/action items, and maintaining trackers that promote transparency and accountability.
   

Required qualifications, capabilities and skills

• Minimum 3 years of relevant experience in Business Management/COO, Investment Banking, Corporate Strategy, Consulting, or a similar role.
• Ability to structure ambiguous problems, synthesize qualitative and quantitative inputs, and communicate data-informed insights and options.
• Experience supporting cross-functional initiatives end-to-end (planning, coordination, tracking, and delivery) and working with senior stakeholders; able to operate with appropriate guidance.
• Advanced written and verbal communication; ability to produce clear, executive-ready materials and build relationships across functions.
• Highly organized self-starter who balances big-picture thinking with attention to detail; able to prioritize, manage multiple workstreams, and meet deadlines in a fast-moving environment.
• Proficiency in Excel and PowerPoint (including building polished analyses and presentations).
• Interest in building investment banking product and sector knowledge over time.
   

Preferred qualifications, capabilities and skills

• Familiarity with Tableau, Sigma, Qlik, or similar BI tools is a plus.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).