What are the responsibilities and job description for the Business Enablement WorkFront Administrator - Global Bank Client Onboarding & Service position at JPMorgan Chase?
Seeking a talented Business Enablement Workfront Administrator for the Global Bank (GB) Client Onboarding & Service (COS) team. You’ll work daily with our Workfront instance delivering centralized intake and the related infrastructure required to support ongoing project management & reporting needed to achieve business priorities. The successful candidate will be highly detail-oriented with strong Workfront System Administrator experience and project management skills. They will enjoy end-to-end accountability for solving problems and delivering operational efficiencies, enjoy learning and contributing to a Core business Function, and be a positive and collaborative team player.
As a Business Associate in the GB COS team, you will partner with our Business Enablement Workfront Administrator team to provide primary support and administration of our Workfront instance. Together you’ll help to drive improved efficiency and collaboration across COS. You will be responsible for managing ongoing Workfront system needs, ensuring instance integrity is maintained, providing access controls governance, and facilitating identification, prioritization and delivery of enhancements that drive COS business aligned priorities in Workfront.
Job responsibilities
- Lead the gathering of requirements for Workfront or Workfront Fusion from new and/or existing users
- Translate requirements into implementation plans, including configuration settings, project templates, workflows, reports and/or dashboards
- Configure, test, implement, and document changes to the configuration of Workfront
- Conduct user acceptance testing sessions
- Help establish/reinforce access control governance and reporting to identify meaningful metrics to inform on health of the operational risk and control environment
- Develop training materials and train users to use Workfront
- Hold office hours to answer user questions and help them to successfully adopt Workfront
- Troubleshoot issues post-launch and work with Workfront support to resolve them
- Make updates and/or changes to the Workfront configuration post-implementation
- Coordinate and attend working sessions through Zoom or in person
- 2 years experience implementing/ configuring Adobe Workfront in complex corporate environments including gathering and organizing business requirements into work plans
- Fluent in Text Mode report creation in Workfront
- Understand business processes well enough to make Workfront system decisions regarding notifications, groups, teams, access levels, etc.
- Experience developing and presenting training materials
- Open, Flexible and Adaptable; comfortable working in a fast paced, transformational environment.
- Consistent track record of acting on deliverables with urgency and delivering to deadlines.
- Excellent written and verbal communications skills
- Bachelor's degree required
- 1 years experience with Workfront Fusion, including development of automation scenarios
- Workfront certification
- Advanced degree