Business Controls and Governance Lead

Marketing Growth & Innovations (MG&I) In-Business Controls & Governance Lead manages a team and oversees in-business processes to ensure adherence to controls while partnering with Control Managers, Compliance, Legal, and Operational Risk to maintain a robust control environment. This role also communicates key risk and control updates, issues, and remediation progress to senior leadership in a clear and timely manner.

As a Business Controls and Governance Lead within the Marketing Growth & Innovation (MG&I) team, you will design, execute, and continuously improve a robust in-business control framework while overseeing audits, reviews, and regulatory exams. You will lead, manage, and coach a high-performing team, fostering a strong culture of accountability, collaboration, and continuous improvement. You will support your team in triaging incidents, documenting root causes and corrective actions, validating evidence, and embedding controls across MG&I processes in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners. You will leverage analytics and approved automation to streamline processes, enhance risk management, and drive timely, customer-focused decisions in a fast-paced environment.

Job responsibilities

• Lead, coach, and develop the team; set clear expectations, provide feedback, and foster a strong culture of accountability and continuous improvement.
• Design, implement, and continuously improve the in‑business control framework across assigned MG&I processes.
• Coordinate audits, reviews, and regulatory exams; ensure timely, high‑quality responses and successful outcomes.
• Triage process incidents and breaks to drive timely assessment, escalation, and resolution.
• Oversee audit activities; validate control effectiveness and evidence prior to submission to reviewers, auditors, and examiners.
• Embed controls across the MG&I processes in partnership with Control Managers,  Compliance, Legal,  Operational Risk, and Process Owners.
• Leverage analytics and approved automation to streamline processes, enhance risk management, and improve transparency.
• Facilitate cross‑functional forums; drive decisions, monitor action plans, and communicate progress to stakeholders.

Required qualifications, capabilities, and skills

• People leader, with demonstrated experience managing and coaching teams, developing talent, and fostering a positive, high-performing environment.
• Experienced, with 7 years in Operations, Marketing, Controls, and/or Compliance.
• Educated, holding a Bachelor’s Degree in Marketing, Operations, Compliance, Business Management, or a related discipline (or equivalent experience).
• Proven, promoting a strong control environment, and adhering to risk, procedure, and process expectations while delivering customer‑focused outcomes.
• Demonstrated, facilitating meetings with clear agendas, minutes, and strong meeting etiquette.
• Strong, exhibiting project management skills and a commitment to operational excellence.
• Collaborative, with strong relationship skills, the ability to lead through influence, and make critical decisions.
• Ability to motivate, mentor, and coach others, reinforcing strong team culture and enabling professional growth.

Preferred qualifications, capabilities, and skills

• Results‑oriented, with strong analytical and problem‑solving skills and organized, with keen attention to detail and a strong sense of urgency when needed.
• Customer‑obsessed, leading with the voice of the customer and execution‑focused, able to prioritize, decide, and deliver in fast‑paced environments.
• AI/ML‑enabled, leveraging technology and automation to strengthen risk management and boost efficiency.
• Articulate, with strong written and verbal communication for effective collaboration with teams and stakeholders and proficient, with Microsoft products; advanced in Excel and PowerPoint, with SharePoint experience preferred.