Business Banking Incentive Strategy Director - Executive Director

If you are client and banker-focused and possess analytical, strategic development, and leadership skills, and have a passion for small businesses then a role as a Business Banking Incentive Strategy Director is for you.

As the head of National Sales Incentive Strategy in Business Banking, you will be responsible for setting the strategy and governance for incentive plans and field/centralized role design across Business Banking, including 9 distinct plans for Business Banking Sales team (e.g. BRMs, Sr. Acquisition BRM, Sr, Deepening BRM, Sr. BSB and SBRM roles). You will partner with National Sales, Segment Owners, Finance, HR, Product/Channel leaders, and Risk & Controls to ensure incentive design and role/coverage models are aligned to business priorities, support a strong client and employee experience, and are executed with discipline and transparency. This includes ownership of incentive design principles, oversight of annual and in-year plan cycles, and a data-driven approach to evaluating plan effectiveness and outcomes. You will provide key insights—both positive and negative—into performance drivers and field behaviors to inform continuous improvements in incentive and role design, and you will drive conversations on initiatives needed to improve productivity, simplify execution, and strengthen governance.

Job responsibilities

• Drive field incentive strategy and governance, including annual and in-year plan cycles, calibration, documentation, and rollout readiness across centralized and field sales roles (e.g.BRM, BSB, SBRM). 
• Provide full transparency to Business Banking leadership and key partners on incentive performance, attainment distributions, and plan effectiveness, highlighting drivers, risks, and opportunities. 
• Partner with Sales leadership, Segment Owners, Finance, HR, Product/Channel Owners, and Functions to define objectives, align measures and mechanics, drive prioritization, and deliver cohesive execution. 
• Design role guidance and coverage/operating model standards to enable clear accountability and improved productivity across centralized, specialized, and field sales as well as One Chase partners.
• Adhere to rules, policies, and regulations associated with product, pricing, risk, and customer management; ensure incentive and role designs promote a strong control environment and the safety and soundness of our business 
• Manage a high performing direct and matrix team supporting the business 

Required qualifications, skills and capabilities

• Minimum of 15 years management and leadership experience, including experience leading teams and delivering results through a matrixed organization. 
• Demonstrated ability to lead and implement change in a fast paced and complex environment, including translating business priorities into incentive and role design decisions and execution plans. 
• Familiarity with incentive design mechanics (measures, thresholds, leverage, caps, scorecards) and governance.
• Strategic thinker with a willingness to focus on details and process; able to create clear design principles, governance, and repeatable operating rhythms. 
• A strong analytical and financial acumen, with the ability to assess pay-for-performance, plan economics, performance distributions, and behavior signals. 
• Proven ability to influence and collaborate across a highly matrixed organization, including senior Sales, HR, Finance, Product/Channel, and Risk & Controls stakeholders. 
• Proven ability promoting a strong control environment by adhering to risk/control expectations, procedures, and processes, including disciplined documentation and governance. 

Preferred qualifications, skills and capabilities

• Experience supporting both centralized and field sales models, including multi-role coverage and handoff/referral motions.
• Experience partnering with Finance/HR/Risk/Controls and leading field-facing change management and partnering across Product/Channel teams to ensure incentives and role design reinforce desired client and field outcomes.