Business Analyst Governance - Senior Associate

The Business Banking Governance Team provides critical support across products and channels serving Business Banking customers and leads high-profile efforts to enhance the risk and control environment. The Audit and Exam Management team within the Governance group coordinates all requests for Business Banking External Exams, Internal Audits, Testing Center of Excellence (TCOE) tests, and Issue Validations. 

As a Business Analyst within the Audit and Exam Management team, you will align with our mission to achieve operational excellence by proactively informing, educating, and preparing all stakeholders in the testing process, ensuring the process is organized and executed effectively. You will be responsible for partnering across the business and Control Management to ensure audits, exams, and TCOE testing remain on track and result in strong performance. You will also lead initiatives in advance of testing events to prepare the teams and encourage engagement with the strategic evergreen program, promoting ownership, accountability, and appropriate prioritization by all parties in scope of, or impacted by, testing events.

• Coordinate preparation in advance of known testing events
• Liaise between Business Executives, Audit and/or testing teams
• Facilitate a disciplined approach to communication, requests/responses, and interactions with Audit, TCOE, and other testing partners
• Coordinate efforts between subject matter experts and Business Executives for construction of responses and handling of observations
• Preserve audit artifacts in SharePoint for retention and reference to benefit the business
• Ensure Playbook and best practices shared with business teams to improve audit performance
• Support engagement in Consumer and Commercial Bank audit-readiness evergreen program

Required qualifications, capabilities and skills

• Serve as lead on TCOE tests and Issue validations (IVs), with a higher proportion of assignments in these areas
• Lead one Internal audit per year, primarily acting as a backup for additional audits
• Manage reporting for the team, including Monthly Controls Review, Chief Administrative Office 
  Business Update and Review, Exam Ready monthly data, and other assignments as needed
• Support maintenance of audit artifacts and documentation in SharePoint and shared drives
• Assist in the coordination between subject matter experts and Business Executives for Audit responses and handling observations
• Support communication and status updates to senior leaders and key stakeholders.
• Help monitor and communicate Audit/Exam/TCOE testing calendars
• Contribute to maintaining the Playbook and best practices for audit performance
• Provide recommendations for improvements to processes and policies in support of organization commitment to compliance

• Minimum of 4 years of financial services experience in Project Management, control-related functions, business banking, or other relevant fields
• Bachelor’s degree or equivalent experience required
• Strong relationship management skills and high executive presence
• Highly organized and excellent communication skills
• Business Banking, Audit or Audit Management, Control Management, Project Management experience
• Proven track record of applying sound judgement, recommending process improvements, and successful implementation of new processes
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop additional skills as needed