What are the responsibilities and job description for the AI Creative Technologist, Vice President position at JPMorgan Chase?
As an AI Creative Technologist, Vice President within the CCB Operations team, you will play a critical role in shaping innovative, AI-driven solutions that connect systems, processes, and people. You will leverage your expertise in UX/Product Design, prototyping, and AI technologies to deliver rapid prototypes and orchestrate complex service design initiatives. This role emphasizes hands-on experimentation and collaboration, focusing on prototyping, systems orchestration, and AI/LLM integration.
Job Responsibilities:
- Prototype and deliver wireframes and interactive concepts using AI tools such as CLAUDE, NANO BANANA, CURSOR AI, or similar platforms.
- Apply a deep understanding of AI, LLMs, and data to inform design and prototyping decisions.
- Collaborate with cross-functional teams—including AI/ML engineers, product managers, and business stakeholders—to orchestrate systems and processes that connect technology and people.
- Map and optimize service flows, user journeys, and system interactions, focusing on how systems, processes, and people are interconnected.
- Deliver prototypes and proof-of-concepts that demonstrate innovative solutions for conversational AI, service design, and operational efficiency.
- Operate with an iterative, experimental mindset—gathering feedback and refining prototypes to drive continuous improvement.
- Contribute to the evolution of our design system, especially as it relates to AI-driven and conversational UI components.
- Present prototypes and concepts to stakeholders, clearly articulating the rationale and potential impact of your work.
Required Qualifications, Capabilities, and Skills:
- 5 years of experience or equivalent expertise in user experience design, conversational AI design, or similar roles.
- Demonstrated experience working with AI models, LLMs, and data-driven design.
- Proven ability to deliver prototypes and wireframes leveraging AI tools (e.g., CLAUDE, NANO BANANA, CURSOR AI).
- Experience with systems orchestration—understanding how systems, processes, and people connect within service design.
- Background in software engineering with a strong foundation in design (coding not required).
- Experience designing, prototyping, and deploying conversational AI solutions (e.g., chatbots, virtual assistants) using natural language processing and AI technologies.
- Experience with inclusive design and accessibility principles.
- Familiarity with process governance and change management in design systems.
- Experience in advisory roles related to implementing design systems or technology solutions.
- Experience in enterprise environments (e.g., financial services, e-commerce, or large-scale transformation programs).
- Knowledge of agile development methodologies and product lifecycles.