What are the responsibilities and job description for the Dispatch/Customer Service Rep position at JPMorgan Chase & Co?
Are you a highly organized and customer-focused individual? We are looking for a Dispatch/Customer Service Representative to be the key link between our customers and field team. MUST BE CITIZEN OF UNITED STATE.
As a Dispatcher/CSR, you will be responsible for managing service calls, scheduling appointments, and ensuring our field representatives are dispatched efficiently to meet customer needs. Your friendly and professional demeanor will be essential in providing a positive experience for every customer.
Key Responsibilities:
Answer incoming service calls and respond to customer inquiries.
Schedule and dispatch field service technicians to various job sites.
Monitor service routes and adjust schedules as needed.
Maintain accurate records of all customer interactions and dispatch activities.
Communicate effectively with both customers and team members.
Qualifications:
Proven experience in a dispatch or customer service role.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency with scheduling software and basic computer applications.
Ability to remain calm and professional under pressure.
If you are a problem-solver who thrives in a fast-paced environment, we want to hear from you. Apply today to become a vital part of our team!
Salary : $33 - $46
