What are the responsibilities and job description for the Operations Manager position at JPI?
About The Company
Built on a foundation of integrity, respect, and commitment, JPI stands out as one of the most active real estate developers and builders in the nation. For more than 35 years, JPI has designed and developed communities with best-in-class homes and amenities. JPI is committed to data-driven management and continuous improvement. Its team of experts utilizes data – including unparalleled market research, proven business processes, and proprietary models – to ensure that every decision is strategic, focused, and produces exceptional multifamily communities with the best risk-adjusted returns. More than just great communities, JPI is focused on leaving a lasting impact on the communities where we build and is continually committed to “Building What Matters.” JPI operates as a subsidiary of Sumitomo Forestry, which is recognized as one of the largest home builders in the United States.
About The Job
The Operations Manager is responsible for managing the predevelopment, preleasing, and operational milestone tasks related to opening and leasing of assets in the Central Region portfolio. This includes managing the day-to-day implementation and execution of third-party property management operations, marketing initiatives, and resident services initiatives. This position will provide support to the portfolio management team to create value and provide the company with the best return on investment.
Essential Functions & Responsibilities:
Project Coordination and Lifecycle Management
We have a 35-year track record of developing multifamily communities with responsibility, accountability, and integrity. Our stated purpose is to:
Built on a foundation of integrity, respect, and commitment, JPI stands out as one of the most active real estate developers and builders in the nation. For more than 35 years, JPI has designed and developed communities with best-in-class homes and amenities. JPI is committed to data-driven management and continuous improvement. Its team of experts utilizes data – including unparalleled market research, proven business processes, and proprietary models – to ensure that every decision is strategic, focused, and produces exceptional multifamily communities with the best risk-adjusted returns. More than just great communities, JPI is focused on leaving a lasting impact on the communities where we build and is continually committed to “Building What Matters.” JPI operates as a subsidiary of Sumitomo Forestry, which is recognized as one of the largest home builders in the United States.
About The Job
The Operations Manager is responsible for managing the predevelopment, preleasing, and operational milestone tasks related to opening and leasing of assets in the Central Region portfolio. This includes managing the day-to-day implementation and execution of third-party property management operations, marketing initiatives, and resident services initiatives. This position will provide support to the portfolio management team to create value and provide the company with the best return on investment.
Essential Functions & Responsibilities:
Project Coordination and Lifecycle Management
- Coordinate and track the implementation of predevelopment and preleasing checklist milestone tasks for all projects (active and pipeline properties).
- Manage and coordinate the full lifecycle of up to 10 projects.
- Track completion of start-up checklist and management company deliverables; start-up budget, rent schedule, year one operating budget, and staffing plan.
- Attend the 90, 60, and 30-day construction declaration walks as a representative for portfolio management. Provide a timely recap of each event to the portfolio management team.
- Attend mandatory QC mockup reviews, acceptance walks and set the standards unit walks as a representative for Portfolio Management. These include the Building Exterior Mockup (Second Mockup Review), Field Unit Interior Finishes Mockup, Second Clubhouse and Amenities Acceptance Walk, and Set the Standards Unit Walk. Provide a timely recap of each event to the portfolio management team.
- Manage construction and quality control communications for portfolio management and property management teams.
- Schedule, coordinate and manage property creative/branding meetings, include appropriate parties from portfolio management, design and development.
- Review and provide feedback and recommendations to improve upon property marketing initiatives, including printed collateral materials, website/digital marketing sites and promotional marketing materials.
- Regularly review websites, social media pages, and all other digital media content for accuracy and best content presentation, to ensure maximum ROI.
- Lead a fresh approach to marketing initiatives, observing current traffic trends and quickly adapting to meet/exceed market demand. Actively evaluate the 4Ps of the community (People, Pricing, Product and Promotion) with a key focus on People and Promotion.
- Collaborate with vendors to provide key input on interior design, collateral, website design, and all other branding activities.
- Participate in and provide recommendations during the design process for components that affect property operations, including but not limited to floor plans, club/office layout, resident amenities, unit and club finishes, and furniture/fixture selections.
- Research and introduce cutting-edge technologies in portfolio management, not limited to design features, resident amenities, resident services, marketing initiatives.
- Uses approved enterprise AI tools (e.g., Claude Cowork, Microsoft Copilot) to draft, summarize, analyze, and accelerate everyday work.
- Applies sound judgment to review AI-generated outputs for accuracy, tone, and appropriateness before using or sharing them.
- Follows company data handling, confidentiality, and acceptable-use policies when working with AI tools and sensitive information.
- Demonstrates curiosity and willingness to adopt new tools; actively participates in AI training, office hours, and adoption campaigns.
- Uses AI assistants to reduce manual effort on routine tasks (email drafting, meeting notes, document summarization, basic research).
- Travel to local competitive communities and regional properties as needed.
- Other duties as may be assigned.
- Bachelor’s degree Marketing or related field, preferred.
- Minimum of 4 years of experience in property management as property manager or marketing manager, with new construction/lease up experience, preferred.
- Have knowledge and use of social media platforms and online marketing tools.
- Working experience with Onesite, Yardi, Revenue Management Software, MS Office suite is required.
- Understand and have working knowledge of web-based analytics and social media platforms.
- Successfully manage the operations and marketing plans to achieve set business plans for real estate assets, especially lease-ups of multifamily communities.
- Strong organization skills and the ability to manage multiple projects and priorities.
We have a 35-year track record of developing multifamily communities with responsibility, accountability, and integrity. Our stated purpose is to:
- Transform Building
- Enhance Communities
- Improve Lives
- Transformative careers in a transformative company
- Comprehensive training and development
- Promotion from within at all levels of the organization
- Borderless Careers, based on performance, potential, and personal ambition
- NMHC - #1 Fastest Growing Developer; #2 Fastest Growing Building; #8 Largest National Developer; # 11 Largest National Builder
- Real Page – Most active multifamily developer in DFW for the past 8 years
- Dallas Business Journal Best Places to Work – 2023
- Dallas Business Journal – Largest DFW Real Estate Developers - #11
- Competitive Bonus Program
- 4 Weeks PTO for All New Associates (Pro-Rated by Hire Date)
- 11 Holidays and 8 Early Release Days
- Medical, Dental, Vision, and Life Insurance
- 401(k) with Company Match (Up to 5% Match)
- Health Savings Account
- Flexible Spending Accounts (Dependent & Medical Reimbursement)
- Paid Parental Leave
- Paid Volunteer Time
- Tuition Assistance
- Phone Reimbursement
- Associate Referral Bonuses