What are the responsibilities and job description for the Application Systems Engineer position at JPC Partners?
JPC Partners is looking for an Application System Engineer that will work on IT projects, collaborating with cross-functional teams to implement solutions, perform application upgrades, and troubleshoot issues. In addition, you'll be responsible for evaluating, troubleshooting, and supporting various business process solutions, constantly seeking opportunities to optimize performance and recommend improvements.
Key responsibilities:
Key responsibilities:
- Serve as the subject matter expert for multiple business solutions used by Finance, Knowledge Management, and various practice groups.
- Configure, maintain, enhance, and support software packages, internally developed legal applications, and web services.
- Apply patches, customizations, and new features to software packages, ensuring compliance with industry standards.
- Maintain the day-to-day operations of various legal applications, ensuring smooth functioning for critical processes.
- Design and build new application environments based on Vendor specifications and Firm requirements.
- Document and perform tests for supported legal applications, troubleshoot and fix problems, and assist with product launches and upgrades.
- Provide technical support and troubleshoot problems related to applications.
- Write clear and concise technical documentation specific to applications, adhering to best practices regarding version control and testing.
- Perform software upgrades and track software licensing for applications, ensuring compliance with industry regulations.
- Assist with managing vendor relationships for technology solutions, including scoping application services project tasks specific to needs and defining / reviewing deliverables.
- Implement and maintain data security measures to safeguard sensitive information, ensuring compliance with data privacy policies and regulations.
- 5 years of hands-on experience in application systems engineering or a relevant field.
- 3 years of Database Management experience with SQL.
- 3 years of experience working with applications that use Microsoft IIS Web Services.
- Experience supporting applications hosted both on-prem and cloud-based.
- A strong understanding of enterprise applications and architectures, including experience with integration, deployment, and maintenance.
- Experience with providing user-focused technical support, demonstrating strong communication and problem-solving skills.
- Experience supporting COTS software packages.
- Strong problem-solving; analytical skills as well as project management skills.
- Experience with system administration and configuration management.
- Experience with troubleshooting and performance monitoring.
- Experience with scripting and automation; cloud computing platforms and managing software packages deployed in the cloud (AWS, Azure, GCP)
- Experience with Azure, ServiceNow, Jira, Confluence, Tempo, Microsoft 365 Office Products, SharePoint etc.
- Excellent communication and interpersonal skills.
- A bachelor’s degree in computer science, Information Technology, or a related field
