Hotel Front Desk Clerk

Job Summary:

As a Front Desk Agent, you are one of the first person that a guest comes into contact with. We are looking for an experienced well-groomed, friendly Hotel Front Desk Agent to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making theiru stay as comfortable and accommodating as possible.
• Perform quality assurance (QA) requirements for department.
• Communicate with Manager regarding status of groups.
• Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
• Register guests, assign rooms, & issue room keys.
• Make courtesy call to guests to assure their complete satisfaction with their room, etc.
• Keep records of occupied rooms and guests’ accounts.
• Make and confirm reservations.
• Provide solutions to problems for guests, associates and management.
• Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
• Implement, monitor and carryout guest loyalty program.
• Count drawers, make deposit drop verified by witness, and run initials.
• Document all maintenance related requests in the online Maintenance Request Log/or Work Order Book.
• Take initiative to offer assistance or answer questions throughout the hotel.

KNOWLEDGE, AND SKILLS:

• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, and guests.
• Ability to communicate effectively verbally and in writing and excellent telephone skills.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details
• Practice safety standards at all times.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Be able to work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.

EDUCATION AND/OR EXPERIENCE:

• High School diploma or GED preferred.
• Six months to one year related experience required.

Communication method(s) used:

• Email
• Phone
• In person

Work Remotely

• No

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $13 - $15