What are the responsibilities and job description for the Monitor Full-Time | Monday - Friday | 11:00 PM – 7:30 AM position at JOYOUS VENTURES LLC?
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
Building Stronger Communities
At Joyous Ventures, we provide immediate and compassionate support to individuals and families experiencing homelessness or crisis. Our services are delivered by a dedicated Social Services Team that helps participants navigate complex systems and access vital resources.
We assist participants with:
- Healthcare access—including identifying a medical home, dental care, and wellness programs
- Linkages to mental health and substance use services
- Benefit enrollment—including health insurance and income support
- In-house mental health counseling, therapy, and support groups addressing emotional well-being and relationship challenges
- Life skills development to foster independence
- Community reintegration through social activities, resource connections, and community engagement
- Transportation and accompaniment services
- Other essential services to promote housing stability
These services are critical to enhancing the well-being, dignity, and empowerment of individuals in our care. Joyous Ventures plays a vital role in addressing social, economic, and health-related challenges—ultimately contributing to the strength and resilience of the community.
Join Our Team: Monitor
We are seeking a compassionate and dedicated Monitor to join our mission-driven team. In this role, you’ll provide direct support to residents while ensuring their rights are respected and upheld in a safe and secure environment.
This position offers an opportunity to make a meaningful impact in the lives of individuals and families experiencing homelessness—all within a collaborative and supportive team setting.
Job Summary
The Monitor is responsible for maintaining a safe, respectful, and dignified environment for both participants and staff. This fast-paced, client-facing role requires patience, empathy, and a commitment to working with individuals impacted by homelessness, mental illness, substance use, and trauma.
Key Responsibilities
- Enforce Joyous Ventures’ rules and regulations consistently
- Uphold policies around alcohol/drug use, harassment, and participant conduct
- Respond promptly to emergencies or incidents (e.g., theft, accidents, medical needs)
- Treat all participants with dignity, fairness, and respect
- De-escalate conflicts with support from the Program Manager and Clinical Social Worker
- Support conflict prevention and risk-reduction strategies
- Manage emergency situations, including contacting law enforcement when necessary
- Participate in trainings on trauma-informed care, racial and gender sensitivity, homelessness, and safeguarding
- Monitor security cameras to ensure ongoing safety
- Complete accurate, timely incident reports
- Change locks and manage key systems as needed
Skills & Qualifications
- Minimum 1 year of experience, preferably in a homeless shelter or related setting
- Ability to think clearly and act decisively under pressure
- Commitment to fairness, prevention, and de-escalation
- Basic computer skills (for incident reporting and camera system navigation)
- Experience in human services strongly preferred
Certifications Required:
- Food Handler Certification
- BLS/CPR Certification
Equal Opportunity Statement
Joyous Ventures is proud to be an Equal Opportunity/Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran status, or any other protected classification under federal, state, or local law.