Customer Success Manager

Location: Brentwood, TN (hybrid onsite/remote)

Company: joyn AMS

At joyn, we make association life easier. Joyn AMS is a cloud-based SaaS platform that provides associations and Association Management Companies (AMCs) an all-in-one solution for membership management, event planning, abstract submissions and reviews, credentialing, and mobile apps - helping clients work more efficiently, engage members, and scale their mission without tech headaches.

We’re looking for a Customer Success Manager who loves building genuine client relationships and helping users get maximum value from joyn. If you thrive on solving problems, celebrating wins, and turning users into enthusiastic advocates, this could be your perfect role.

You’ll own the post-implementation client experience, acting as our clients’ trusted partner—helping them succeed with joyn, maximize their investment in the joyn AMS platform, and achieve ongoing success through training, optimization, and proactive support.

• Serve as the main point of contact for a portfolio of client accounts
• Proactively engage with clients to ensure satisfaction, adoption, and retention
• Conduct regular check-ins, training sessions, and periodic business reviews via Zoom
• Respond promptly to inquiries and manage requests within agreed Service Level Agreements (SLAs)
• Troubleshoot issues, coordinate resolutions with support/product teams, and escalate when needed
• Share new feature updates and help clients apply them to their goals
• Create and maintain digital knowledge base articles for frequently asked questions
• Be an internal advocate for clients to improve the platform and user experience
• Partner with sales and implementation teams to ensure smooth handoffs and client journeys

• 2 years in customer success, account management, or a similar client-facing role
• Exceptional communication skills—clear, empathetic, and confident in writing and video calls
• Strong organizational skills and ability to independently manage a portfolio of accounts
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), email communication tools, and customer support ticketing systems.
• Experience with associations, nonprofits, or SaaS products is a strong plus
• Strong technical aptitude: Quickly masters new software tools and passionately guides clients to leverage technology effectively
• Certified Association Executive (CAE) designation preferred.
• Natural problem-solver with a genuine passion for client success
• Excels in a hybrid environment with strong independence and accountability.

• Hybrid culture - onsite preferred, with remote options for the right candidate
• Mission-driven team focused on helping associations achieve their goals
• Smart, supportive colleagues who are great at what they do and great to work with
• True work-life balance - we value results over hours
• Your ideas matter in a lean, agile company where contributions have real impact

We offer competitive compensation based on experience, plus benefits including generous PTO, remote work support, and professional development opportunities.

We’d love to hear from you! Email your resume and a brief note explaining why you’d be a great addition to the joyn team to connect@joynams.com Please include “Customer Success Manager” in the subject line.