Behavioral Health Referral Coordinator/Administrative Assistant

Job Title: Assistant Referral Coordinator / Administrative Assistant
Location: In-Office – Eugene, Oregon
Job Type: Full-Time
Benefits: Full Benefits Package, 401(k) Matching, 40 Hours Sick Time, Paid Holidays
Practice: Joyful Living Behavioral Health Group Practice

About Us

At Joyful Living Behavioral Health Group, we are dedicated to providing compassionate, client-centered mental health services to individuals and families. Our collaborative team environment supports both our clients and staff in leading joyful, balanced lives. We're looking for a proactive, organized, and personable Assistant Referral Coordinator/Admin Assistant to join our team.

Position Summary

The Assistant Referral Coordinator/Admin Assistant is a key member of our front office and referral team. This role is responsible for client communication, intake coordination, internal referrals, provider support, and administrative operations. The ideal candidate is detail-oriented, tech-savvy, and enthusiastic about supporting mental health care delivery.

Key Responsibilities

Client Coordination & Communication

• Collaborate with other Admin Staff to answer and respond to phone calls, emails, and voicemails from potential and current clients
• Schedule new client intakes and gather initial intake information
• Check insurance benefits for new clients and verify coverage
• Maintain and update internal waitlists
• Conduct annual intake update scheduling and support
• Handle internal referrals from providers and communicate referral decisions
• Meet with new providers to explain referral and scheduling procedures

Administrative Support

• Check in clients, schedule appointments, and manage front desk inquiries
• Print, scan, fax, and manage documentation for clinicians
• Assist with managing clinician schedules and Psychology Today listings
• Maintain and update provider specialty and credentialing lists
• Contact external resources (e.g., Therapy Notes, Optum) as needed
• Create and update forms, policies, and PDS statements, upload to Therapy Notes

Office Operations & Projects

• Update and maintain MMIS/OHP insurance records biweekly
• Handle copay collection and assist with payroll-related admin tasks
• Support creative projects such as Canva designs, Instagram posts, and office organization
• Coordinate onboarding with new clinicians for front desk processes and referrals
• Execute special tasks as assigned by leadership
• Assist with editing and managing Receptionist software and COA updates
• Keep the office space tidy and welcoming, including kitchen and common areas

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
• Previous experience in medical or mental health administrative support required
• Excellent written and verbal communication skills
• Proficient with Microsoft Office, Google Workspace, Therapy Notes (or similar EMR), and Canva
• Strong organizational and multitasking abilities
• Professional, warm, and empathetic demeanor
• Comfortable working independently and collaboratively with others.

Schedule & Work Environment

• Full-time, 32-40 hours per week
• In-office position with occasional flexibility as needed
• Supportive, mission-driven workplace with opportunities to grow

Job Type: Full-time

Pay: $22.79 - $24.05 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Professional development assistance
• Referral program

Schedule:

• Monday to Friday

Experience:

• Medical or Behavioral Health Office: 1 year (Preferred)

Ability to Commute:

• Eugene, OR 97401 (Required)

Ability to Relocate:

• Eugene, OR 97401: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $24