Guest Relations Associate

Job Summary: Joy’s House retains a compassionate individual to champion our values of self-worth, fulfilled lives, safety, individuality, truthfulness, comfort, and inclusion in this position. This role will join our Joy’s House team to serve our families and community by providing exceptional adult day and caregiver services.

The Guest Relations Assistant is primarily involved in safety and community of Joy’s House Guests, implementing a variety of daily activities in order to enhance and maintain each person’s cognitive, physical, social, and emotional well- being. Demonstrates full knowledge in assigned area and is an experienced contributor.

Primary Responsibilities:

· Ensure that each Guest is continually monitored for health and safety, which includes, but is not limited to direct supervision, fall prevention, medication monitoring, proactive personal care and emergency preparation

· Have the physical ability to transfer Guests safely and properly

· Engage in scheduled physical activities in Guest Relations

· Assist in the distribution of medications as directed by the Senior Guest Relations Assistant or Family Care Manager as needed.

· Implement an on-going, mature activity program which meets the needs of every Guest

· Express knowledge and continuing education in programming for persons living with Alzheimer’s disease, other dementias, multiple sclerosis, Parkinson’s disease, MRDD, autism, and other challenges that our Guests may face

· Assist with Activities of Daily Living (ADL) aligned with each Guest’s needs and according to individual Care Plans

· Show knowledge and ability to uphold Marion County Health Department food safety policies and procedures

· Display ability to prepare appropriate Guest lunches, maintain food inventory, follow monthly menu

· Exhibit thorough knowledge and complete confidentiality of pertinent Guest information located in the Emergency Binder

· Maintain all necessary records such as Daily Activity Log, Incident Reports, Extra Clothing Reminder, Sign-in Sheets, Individual Guest Reports, Daily Personal Care record and any other necessary documentation

· Utilize exceptional organizational, multi-tasking skills and perform daily tasks with high efficiency

· Be directly responsible for creating an uplifting, positive, welcoming and loving environment

· Participate in training and cover the front desk during designated/rotating hours

· Develop and maintain supportive relationships with caregivers

· Make Guest Relations volunteers feel welcomed, appreciated and important

· Ensure that volunteers are kept engaged with a task or active with a Guest and understand that volunteers are not permitted to assist with toileting, serving food, transferring, or providing medications

Minimum Qualifications:

· Ability to adhere to Joy’s House policies and procedures

· Clear, concise verbal communication skills

· Work within a team environment

· Ability to juggle multiple tasks

· Demonstrate strong change adaptability skills by being open to feedback and committing to change

· Observe all safety and security procedures and report potentially unsafe conditions

· Utilize time efficiently; punctual; demonstrate accuracy and thoroughness

· Must be 18 years of age or older

· Must be able to lift 50 lbs.

At Joy’s House, we celebrate our values of Individuality and Inclusion.

Employment opportunities at Joy's House are based upon one's qualifications and capabilities to perform the essential functions of a particular job. Joy’s House is an equal opportunity employer.

Job Types: Full-time, Part-time

Pay: $13.94 - $14.74 per hour

Expected hours: 10 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person

Salary : $14 - $15