What are the responsibilities and job description for the Field Service Technician - Elko, NV position at Joy Global Surface Mining?
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Job Overview
Based out of our modern Elko, NV facility, this role plays a key part in keeping critical mining equipment safe, reliable, and performing at its best while supporting our customers’ operations. The Field Service Technician will carry out comprehensive maintenance, inspection, and repair work, applying specialized skills in mechanical, hydraulic, and electrical systems. This position is integral to our Field Service business unit, supporting our commitment to delivering outstanding customer service and quality workmanship in challenging environments.
We value professionals who are technically proficient, proactive in problem-solving, and committed to continuous improvement. You will be collaborating closely with other team members and customers, providing expert service and timely solutions to minimize downtime. The ideal candidate is motivated, detail-oriented, and knowledgeable about industrial equipment, eager to grow their skills in a hands-on and dynamic role.
Competitive pay
Industry-leading 401(k) match
Medical, dental & vision insurance
Life insurance
Paid time off
On-the-job training and development
Employee referral program
Responsibilities
- Perform thorough maintenance, repair, servicing, and inspection activities on a wide range of mining equipment to ensure optimal functionality and safety.
- Skillfully diagnose issues related to mechanical, hydraulic, and electrical systems, leveraging expertise to identify root causes and implement effective solutions.
- Adjust, repair, or replace defective parts, components, or subsystems at customer sites, maintaining high standards of workmanship and safety compliance.
- Conduct rigorous testing of repaired equipment to verify performance and reliability before returning machinery to operational status.
- Work collaboratively with field service teams to prioritize tasks and ensure timely completion of service requirements in demanding environments.
- Utilize knowledge of motor controls, circuit installations, and schematic reading to troubleshoot complex technical issues efficiently.
- Demonstrate proficiency in mechanical alignments, including couplings on motors, transfer cases, and gearboxes, to support equipment longevity and performance. Maintain detailed records of maintenance and repairs, contributing to continuous improvement efforts and customer satisfaction metrics.
Qualifications
- A minimum of two years of experience in a related technical service role, with preference for candidates familiar with mining or heavy industrial equipment.
- Completion of an accredited apprenticeship in a recognized trade, craft, or occupation, or the equivalent of at least one year of technical college education focused on mechanical, electrical, or hydraulic systems.
- Working knowledge of motor control systems, circuit installation processes, and the ability to interpret and apply schematic diagrams to real-world troubleshooting.
- Strong mechanical aptitude with demonstrable experience in aligning motor couplings, transfer cases, and gearboxes.
- Ability to work independently and as part of a team, with excellent communication skills to interact effectively with both technical and non-technical stakeholders.
- Commitment to adhering to safety protocols and maintaining a safe work environment at all times.
- Flexibility to travel and operate in varied job site conditions typical of surface mining environments.
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .