Plastic Card Services Intern

We’re passionate about developing the next generation of talent – and that could be you!

Why Intern at Jovia?

You won’t just observe – you’ll participate and contribute on real projects, develop transferable skills and build professional connections that last well beyond the program. Our company values innovation, growth, and community. So, if you are ready to learn, grow and make an impact while having fun along the way, we’d love to hear from you!

We are Jovia Financial Credit Union. Our name evokes joy, a feeling of optimism, trust, and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what’s best for our members, not profits - Come see for yourself!

Awarded as one of the best places to work, Jovia has more than $4 billion in assets, 240,000 members, and 500 employees, we attract the best and the brightest talent-- who do the right thing and present a can-do spirit in a culture of fun, fulfilment, advancement, and development. Find your joy here, every day.

Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team.

Internship Program Highlights

• Exciting 10-Week immersive program designed to give you real-world experience while making meaningful professional connections.
• Paid Internships (part-time and full-time internship opportunities available)
• Flexible work environments that offer in person and hybrid opportunities
• Hands-on training and exposure to multiple credit union departments
• Ongoing professional development and learning opportunities throughout the internship program.
• Inclusive and collaborative culture where your ideas are valued and creative minds are nurtured.
• Conclude your internship, presenting to our executives with a formal capstone presentation.
• Access to company events, employee incentives, and membership eligibility
  
  

Want to know why we’re so happy?  Click here to learn and meet our CEO !

Find out what life at Jovia is like ...  https://www.jovia.org/life-at-jovia

What You Will Be Doing

• Experience in using various card processing and management software used daily to service members and staff (Fisev Card Console, Card Wizard, Visa Online, etc.) and should be well versed with applicable system generated reports within all systems.
• Help prepare and process Visa Disputes claims for ATM, and Visa Debit Cards in accordance to department and Visa guidelines via the appropriate system software. Report all suspicious claims immediately to the Card Operations Manager or higher.
• Responsible for assisting the team with password resets for frontline employees on various card systems used daily.
• Download and process applicable daily online reports and adjust the appropriate general ledger account and member account.
• Help to schedule and follow up on Instant Issue [Card Wizard] equipment problems.
• Assist with backing up the Card Operations manager in managing and monitoring plastic inventory held inhouse for instant issue, as well as stock held at Third-Party vendor for natural issue and reissues.
• Fulfill branch requests for blank cardstock needed for instant issue, including topping foil for the embossers.
• When applicable, assist with the setting up of new credit card applications approved by Loan Officers on the appropriate card processing system(s).
• Field member phone calls according to the Credit Union’s phone etiquette standards as well as supporting staff members throughout the Credit Union with Visa Credit Card issues.
• Field and service members’ written and verbal inquiries concerning their VISA Credit and Debit Cards.
• Research and answer members' routed correspondence. Trouble-shoot members' problems and inquiries.
• Process account adjustments and transactions (monetary and non-monetary) as needed on applicable system(s).
• Review and process daily lost/stolen cards reports and order replacement cards when necessary.
• Monitor credit card overpayment report and make adjustment as necessary
• Help monitoring large credit card payment report for unusual pattern and notify manager when necessary.
• Process Visa payments to Card accounts coded for unusual situation using the appropriate general ledger.
• Maintain name and address changes through applicable software with use of daily reports from Data Processing.
• Attend at least the required number of training sessions.
• Perform other duties, in addition to normal responsibilities, to help the overall workflow of the department and other departments, as assigned by the team leader or direct report.
  
  

What We Need From You

• Two years of undergraduate education towards a bachelor’s degree in finance or related field.
• Dispute claim knowledge preferred.
• Professional and courteous telephone demeanor.
• Computer literate, proficient in Microsoft Word and Excel.
• Strong analytical, written/verbal communication, interpersonal, and relationship building skills.
• Willingness to learn, grow.
• Possess a "can-do" attitude and impart a team player mentality.
• Ability to perform multiple tasks in a timely manner with a high degree of accuracy.
  
  

Work From Home and Hybrid Requirements: This particular position is Hybrid and requires in-office / plus work from home days to our offices in Westbury, New York:

• Internet speed of 100 mbps or higher required (you can test this by going to www.speedtest.net).
• Able to dedicate a quiet space for daily work that is free of sound interruptions.
• All equipment will be provided by Jovia (Computer, Monitor, Headset)
  
  

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

We provide a competitive salary that aligns with qualifications and experience. Compensation may differ based on factors including experience, skill set, and current performance (if applicable). While candidates who do not fulfill the minimum requirements may be considered, this may require a position level, salary, or salary grade adjustment to reflect current experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)