What are the responsibilities and job description for the Pre Sales Solution Architect (CXC) position at JourneyTeam?
JourneyTeam is looking for a strategic, customer-focused leader to join our Sales team as a Pre Sales Solution Architect, supporting our Customer Experience and Copilot Solutions (CXC) practice. In this role, you will help shape and advance high-value opportunities across Microsoft Dynamics 365, Power Platform, Microsoft 365, and AI-driven solutions, partnering with executive stakeholders to align technology strategies with meaningful business outcomes. We’re seeking someone who brings strong sales acumen, technical credibility, and a trusted advisor mindset, along with a deep alignment to JourneyTeam’s values of ownership, collaboration, and effective communication.
Join us in helping organizations unlock greater value from Microsoft technologies through thoughtful strategy, strong partnerships, and solutions that deliver real business impact. If you’re ready to make an impact while achieving measurable success, we’d love to hear from you.
About JourneyTeam
At JourneyTeam, our customers are at the center of everything we do. Our purpose as a company is to help others effectively use technology to create a positive, lasting impact on the world. With 30 years of technology experience, we are 100% focused on delivering Microsoft business applications and technologies that empower organizations to reach new heights of business success. We deeply understand the transformative value of Microsoft solutions and are dedicated to helping our customers unlock their full potential. Our experienced team specializes in driving success across Dynamics 365, Microsoft 365, AI and Copilot, Azure, modern data solutions—all leveraging Microsoft’s comprehensive security platform.
What Truly Sets Us Apart Is How We Show Up Every Day—for Our Customers And For Each Other. We Believe That Great Outcomes Come From Great People Who Are Aligned In How They Work, Collaborate, And Take Ownership. We Succeed By Consistently Demonstrating Our Core Values
The Pre Sales Solution Architect serves as a strategic partner within JourneyTeam’s sales motion, supporting complex opportunities across our Customer Experience and Copilot Solutions (CXC) practice. In this role, you will partner closely with Sales Executives, delivery teams, and customer stakeholders to shape solutions that align to business goals, address real-world challenges, and set the stage for successful delivery. This role is especially focused on opportunities involving Microsoft Dynamics 365 Customer Engagement solutions, including Sales, Customer Service, and Field Service, along with Power Platform, Microsoft 365, Copilot, and AI-driven solutions.
You will lead discovery conversations, guide solution strategy, develop business cases, and support executive-level discussions that connect technology investments to measurable business value. Success in this role requires strong collaboration, sound judgment, and the ability to balance customer vision with practical execution—helping ensure the solutions we propose are thoughtful, achievable, and aligned with JourneyTeam’s commitment to quality, ownership, and lasting client partnerships.
Key Responsibilities
Base salary of $150,000
On-Target-Earnings (OTE): $220,000
This is the established pay range for the Pre Sales Solution Architect role at JourneyTeam.
Benefits
JourneyTeam offers a wide range of excellent benefits, including comprehensive healthcare and dental coverage, as well as a 401(k) with an approximate 4% employer match—with immediate vesting. We offer flexible time off and provide paid maternity and paternity leave.
Additional perks include a monthly phone stipend (or the option to join our corporate phone plan) and a monthly gym membership reimbursement of up to $200.
JourneyTeam is an Equal Opportunity Employer. This position is not open to C2C, H1B sponsorships, or third-party agencies.
JOB CODE: 1000104
Join us in helping organizations unlock greater value from Microsoft technologies through thoughtful strategy, strong partnerships, and solutions that deliver real business impact. If you’re ready to make an impact while achieving measurable success, we’d love to hear from you.
About JourneyTeam
At JourneyTeam, our customers are at the center of everything we do. Our purpose as a company is to help others effectively use technology to create a positive, lasting impact on the world. With 30 years of technology experience, we are 100% focused on delivering Microsoft business applications and technologies that empower organizations to reach new heights of business success. We deeply understand the transformative value of Microsoft solutions and are dedicated to helping our customers unlock their full potential. Our experienced team specializes in driving success across Dynamics 365, Microsoft 365, AI and Copilot, Azure, modern data solutions—all leveraging Microsoft’s comprehensive security platform.
What Truly Sets Us Apart Is How We Show Up Every Day—for Our Customers And For Each Other. We Believe That Great Outcomes Come From Great People Who Are Aligned In How They Work, Collaborate, And Take Ownership. We Succeed By Consistently Demonstrating Our Core Values
- A Caring Mindset
- Exceptional Performance
- Being One Team
- Making & Keeping Commitments
- Taking Ownership
- Effective Communication
- A Growth Mindset
The Pre Sales Solution Architect serves as a strategic partner within JourneyTeam’s sales motion, supporting complex opportunities across our Customer Experience and Copilot Solutions (CXC) practice. In this role, you will partner closely with Sales Executives, delivery teams, and customer stakeholders to shape solutions that align to business goals, address real-world challenges, and set the stage for successful delivery. This role is especially focused on opportunities involving Microsoft Dynamics 365 Customer Engagement solutions, including Sales, Customer Service, and Field Service, along with Power Platform, Microsoft 365, Copilot, and AI-driven solutions.
You will lead discovery conversations, guide solution strategy, develop business cases, and support executive-level discussions that connect technology investments to measurable business value. Success in this role requires strong collaboration, sound judgment, and the ability to balance customer vision with practical execution—helping ensure the solutions we propose are thoughtful, achievable, and aligned with JourneyTeam’s commitment to quality, ownership, and lasting client partnerships.
Key Responsibilities
- Own CXC revenue by helping create offers and working with individual team members to advance and close strategic opportunities.
- Lead and help close complex deals by presenting tailored solutions and providing technical and business insight throughout the sales process.
- Design and present end-to-end solution approaches leveraging Microsoft Dynamics 365 Customer Engagement, Power Platform, Microsoft 365, Copilot, and AI-driven capabilities.
- Develop business cases and ROI models that clearly connect proposed solutions to measurable business value.
- Lead discovery sessions, workshops, and demos that uncover customer priorities, clarify business needs, and build confidence in the recommended solution.
- Build trusted relationships with executive stakeholders and serve as a strategic advisor throughout the pursuit process.
- Translate customer challenges into practical, achievable solution strategies that align with JourneyTeam’s delivery capabilities and long-term client success.
- Define solution direction and execution considerations that support strong customer outcomes and lasting partnerships.
- Stay current on Microsoft innovation, market trends, and customer needs to strengthen JourneyTeam’s solution positioning.
- Collaborate across sales, marketing, and delivery teams to ensure solutions are well-scoped, aligned, and positioned for successful implementation.
- Support the growth and development of junior team members and peers by sharing knowledge, mentorship, and pre-sales best practices.
- Share customer and market insights with internal leaders to help refine solution strategy and strengthen our go-to-market approach.
- 10 years of experience in pre-sales, solution architecture, consulting, or strategic sales within the Microsoft ecosystem, with a proven track record of driving results and contributing to revenue growth.
- Demonstrated success owning or influencing revenue targets in a commission-based or quota-carrying role, with the ability to help accelerate deals and move opportunities forward with urgency.
- Strong expertise in Microsoft Dynamics 365 Customer Engagement solutions, including Sales, Customer Service, and Field Service, along with Power Platform, Microsoft 365, Copilot, and AI-driven capabilities.
- Ability to lead discovery, develop solution strategy, and present business and technical recommendations to executive stakeholders with credibility and confidence.
- Proven ability to collaborate effectively across sales, marketing, and technical delivery teams to build well-scoped solutions and support successful customer outcomes.
- Strong judgment, communication, and follow-through, with a pace-oriented mindset and a commitment to ownership, accountability, and making and keeping commitments.
- Preferred certifications include Dynamics 365 certifications, Microsoft Catalyst Certification, and related credentials such as PMP, APICS, or Prosci.
Base salary of $150,000
On-Target-Earnings (OTE): $220,000
This is the established pay range for the Pre Sales Solution Architect role at JourneyTeam.
Benefits
JourneyTeam offers a wide range of excellent benefits, including comprehensive healthcare and dental coverage, as well as a 401(k) with an approximate 4% employer match—with immediate vesting. We offer flexible time off and provide paid maternity and paternity leave.
Additional perks include a monthly phone stipend (or the option to join our corporate phone plan) and a monthly gym membership reimbursement of up to $200.
JourneyTeam is an Equal Opportunity Employer. This position is not open to C2C, H1B sponsorships, or third-party agencies.
JOB CODE: 1000104
Salary : $150,000