Clerical Assistant

About Us:

JOURNEYS | The Road Home is a nonprofit organization dedicated to providing comprehensive services and shelter to individuals and families experiencing homelessness and housing instability. Our mission is to empower those we serve to achieve self-sufficiency through a continuum of care that includes housing, supportive services, and community engagement. We value diversity, equity, and inclusion and strive to create a welcoming and supportive environment for all.

Position Overview:

General Summary:

Under the general direction of the Chief Financial Officer the PT Clerical Assistant provides administrative support to the Development team. The Assistant will ensure that the administrative processes which support the fundraising effort run efficiently and perform routine duties to support the Development department in providing high-level delivery of donor service.

The Clerical Assistant enters data and donations into the donor database and the client services database, runs quality assurance reports as directed, and pulls addresses for mailings as requested. Through the use of detail-oriented organization, proficiency of technology, and strong attention to quality and accuracy, this position will enable JOURNEYS | The Road Home to reach its fund-raising goals and continue to strengthen and build new strong community relationships.

This is a part-time position that will work 24-25 hours per week. This position is in person in Palatine, IL.

Key Responsibilities:

1. GENERAL ADMINISTRATIVE & DATABASE SUPPORT | 80%
2. Bloomerang Software point person includes Donor, Volunteer and Fundraising platforms
3. Record and track donations in donor database
4. Generate acknowledgements/thank you letters to donors
5. Respond to all donors’ inquiries through written correspondence, telephone contact, personal contact, and email as directed
6. Submit a regular summary report of donations including donors who have lapsed or significantly changed giving habits to Chief Financial Officer
7. Input new contacts into database as received
8. Generate accurate reports, mailing lists, queries, and statistics as requested
9. Enter reports of call, contacts, and new contact information into donor database
10. Maintain hard copy and electronic documentation of donations and other donor records
11. Assist with invoicing, accounting, and reporting of grant funds
12. Other duties that support the needs of the Development Department, as assigned

1. EVENTS AND MARKETING | 20%
2. Provide administrative and technical assistance at all agency events
3. Create mailing lists for invitations as directed
4. Create mailing lists for appeals and newsletters as directed
5. Prepare information packets and materials for all internal and external meetings and presentations

Ideal Clerical Assistant Qualifications

1. A minimum of two years’ administrative experience
2. Demonstrated ability to work in a fast-paced environment, manage multiple priorities and complete projects
3. Technological competency and willingness to learn new skills
4. Ability to work independently, solve problems and actively seek assistance when needed
5. Strong attention to detail
6. Discretion and confidentiality with respect to donor records
7. Familiar with the communities within JOURNEYS service area
8. Excellent written and verbal communication skills
9. Subscription to and integration of the agency’s core values of Respect, Teamwork, Mission-Driven, and Commitment

Clerical Assistant Requirements

1. Adapt to changing work priorities
2. Maintain composure under stressful situations
3. Maintain confidentiality
4. Apply common sense understanding to carry out duties
5. Take initiative in problem solving

Clerical Assistant Ideal Skills

1. Customer centric communication
2. Efficient call handling and call routing
3. Maintaining a file system
4. Entering information into a database

No Calls Please.

JOURNEYS is a safe, inclusive workplace and encourages all who may be interested in the position to apply. We strongly encourage those with the following identities to apply: Black and indigenous people, Latinx people, other people of color, LGBTQIA , women and non-binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities. While we have a list of preferred qualifications, if you have other experience that you think is related, please apply and tell us about it.

Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• This work is primarily sedentary and requires travel throughout the service area as well as within the greater Chicago area. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary in order to attend meetings or to participate in events. This position will require exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.