General Manager

Property at a glance:

The newly remodeled Hilton Garden Inn & Lawton – Ft. Sill Convention Center is strategically located to serve the Lawton, Ft. Sill, and SW Oklahoma Markets. Located in the heart of downtown Lawton walking distance to Central Plaza Mall and minutes from Cameron University, Ft. Sill, and Medicine Park / Wichita Wild Refuge.  The hotel offers 162 guestrooms and 20,000 sq. ft. of meeting space. Banquet and Convention Food & Beverage service is a significant component of Operations. The hotel in essence is a full-service property.

Job description:

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Leadership priorities:

·        Delegation: leverage staff and employee talents to focus on key priorities

·        Personnel Development & Recruitment: maintain optimal employee levels and talents

·        Executive Team Development: effective & ongoing training and support

·        Guest Satisfaction: superior guest feedback including brand guest survey performance

·        Superior Financial Performance: optimal revenues and operating efficiencies

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Closely monitor and measure operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Basic Requirements:

• Successful experience managing $5M in revenue as a general manager or $15M in revenue as an executive committee member
• Effective 3 years of general manager, assistant general manager, director of sales or similar hotel leadership capacity.
• Effective 3 years of P&L responsibility
• Successful 3 years of leadership experience at a focused or full-service property

Preferred Requirements:

• Local market experience
• Hilton enterprise experience

About Hilton:

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton / Lawton Lodging LLC?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

• Job Type: Full-time