Patient Coordinator (Part-Time | Women’s Health)

Overview
Journey Well MD is a modern, holistic women's health practice specializing in Gynecology, Urogynecology, and Women's Wellness. Join our dynamic team as a Part-Time Patient Coordinator! This vital role offers an energetic environment where you will be the friendly face and efficient organizer that ensures seamless patient experiences. As a Patient Coordinator, you will be the first point of contact for patients, managing appointments, verifying insurance, and supporting clinical staff with administrative tasks. Your enthusiasm and attention to detail will help foster a welcoming atmosphere while maintaining accurate medical records and supporting care plans. This position is perfect for motivated individuals eager to make a positive impact in women’s health services through excellent patient service and administrative excellence.

Duties

• Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification using Athenahealth
• Schedule appointments efficiently using medical scheduling software, coordinating with clinical staff to optimize patient flow
• Maintain accurate and detailed documentation review of patient records, ensuring compliance with HIPAA regulations and proper coding (ICD-10, CPT)
• Assist with medical billing processes including collection of payments and follow-up on outstanding balances
• Manage electronic health record (EHR) system, ensuring all patient information is current and correctly entered
• Answer multi-line phone systems professionally, providing exceptional customer service and addressing patient inquiries promptly
• Support front desk operations including electronic filing, data entry (10 key typing), and managing medical records with attention to confidentiality and accuracy
• Collaborate with clinical teams to prepare care plans and facilitate smooth patient flow within the clinic setting

Experience

• Prior clinic or medical office experience is preferred, especially in women’s health or specialty clinics including Urogynecology, although no experience is welcome and on the job training will be provided
• Demonstrated proficiency with EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and medical billing procedures is preferred
• Experience with insurance verification processes including Medicare and other third-party payers
• Excellent computer skills including Microsoft Office Suite (Word, Excel)
• Bilingual abilities are desirable to serve diverse patient populations effectively
• Exceptional phone etiquette, clerical skills, and organizational abilities to manage multiple tasks efficiently in a fast-paced environment
• Previous administrative support experience within healthcare settings enhances your fit for this role

Join us in delivering compassionate care while supporting operational excellence! We’re committed to fostering an inclusive environment where your skills can thrive. All positions are paid roles dedicated to empowering our team members through meaningful work in women’s health services.

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• On-the-job training
• Opportunities for advancement

Work Location: In person

Salary : $17 - $19