Administrative Assistant/Patient Services Coordinator

Overview
We are seeking a proactive and detail-oriented Administrative Assistant/Patient Services Coordinator to join our healthcare team. This dynamic role combines administrative excellence with patient-centered support, ensuring smooth clinic operations and exceptional patient experiences. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational skills, technical proficiency, and a compassionate approach to patient care. This paid position offers an exciting opportunity to contribute to quality healthcare delivery while developing valuable skills in medical administration and patient services.

Duties

• Manage patient appointments, scheduling, and rescheduling using EMR (Electronic Medical Record) systems such as Availity, TherapyNotes and NM Medicaid Portal.
• Verify insurance coverage and benefits, including Medicare and Medicaid, performing insurance verification and authorization processes.
• Assist patients with intake procedures, including collecting medical history, updating records, and explaining clinic policies.
• Handle multi-line phone systems with professionalism, practicing excellent phone etiquette and providing clear communication for appointment confirmations or inquiries.
• Review medical documentation for accuracy and completeness, ensuring compliance with HIPAA regulations and proper coding standards such as CPT coding.
• Support medical billing processes by coding procedures correctly and submitting claims efficiently to facilitate timely reimbursement.
• Maintain organized medical records, files, and documentation review to uphold health information management standards.
• Provide front desk support by greeting patients warmly, managing check-in/check-out processes, and coordinating clinic flow seamlessly.
• Utilize computer skills including Mac iOS for documentation, correspondence, and data entry tasks.
• Assist with office management duties such as filing, data entry, and supporting daily administrative operations within the clinic environment.

Requirements

• Proven experience in medical office administration or healthcare settings; clinic or dental office experience highly preferred.
• Familiarity with EMR systems such as Epic, Meditech, Athenahealth, Dentrix or Eaglesoft is essential.
• Ability to verify insurance benefits accurately and handle Medicare or Medicaid documentation requirements.
• Excellent organizational skills with attention to detail in documentation review and record keeping.
• Bilingual abilities are a plus to effectively serve diverse patient populations.
• Demonstrated proficiency in computer skills including Mac iOS applications and familiarity with health information management systems like Availity and TherapyNotes.
• Exceptional customer service skills coupled with professional phone etiquette and effective communication abilities.
• Experience working with multi-line phone systems and front desk operations preferred.
• Knowledge of HIPAA regulations to ensure patient confidentiality at all times.
• Ability to manage multiple priorities efficiently in a busy clinical environment while maintaining a positive attitude. Join our team today! Bring your administrative expertise combined with your passion for patient care to make a meaningful difference every day in our patients’ lives while advancing your career in healthcare administration!

Pay: From $15.50 per hour

Benefits:

• Paid sick time
• Paid time off

Work Location: In person

Salary : $16