Technical Product Manager

Technical Product Manager

Full-Time | On-Site: Atlanta, GA / Hybrid | Software Development & Product Management

About the Role

Journey Connected Data is seeking a Technical Product Manager with a strong technical foundation—ideally in computer science—and a passion for owning product outcomes across complex, cross-functional initiatives. This role is dedicated to Journey Connected Data and will not be split across other SwordPoint portfolio products.

The Technical Product Manager will own the product backlog, drive prioritization, and serve as the subject matter expert in bridging engineering, sales, and leadership. They will collaborate with Customer Success onboarding and escalation workflows—ensuring the voice of the customer shapes what gets built. This is not a traditional project management role.

The ideal candidate combines hands-on technical experience with product leadership—comfortably moving between code-level discussions and executive-level stakeholder communication. Journey is at the stage where the people who join now shape what it becomes. We need someone who sees the product as theirs to improve—not a backlog to clear.

Key Responsibilities

•   Own the product backlog and lead end-to-end delivery of technical initiatives across engineering, Customer Success, and leadership—defining the WHY and WHAT, not just the WHEN

•   Coordinate cross-functional workstreams, aligning engineering, product, QA, and DevOps efforts

•   Act as the technical liaison between development teams and leadership, translating technical concepts into clear updates, risks, and roadmaps

•   Identify, manage, and resolve blockers proactively; escalate risks with context and solutions

•   Establish and maintain program processes including sprint planning, release coordination, and dependency tracking

•   Participate in architecture and design discussions with the ability to challenge assumptions and ask informed questions

•   Maintain comprehensive product documentation including user stories, decision logs, and release notes; lead product discovery using AI-assisted design and prototyping tools to validate solutions before development begins

•   Drive continuous improvement through tooling, automation, and process enhancements

Required Qualifications

•   Bachelor's degree in computer science, software engineering, or related technical field

•   3 years of experience in technical product management, product ownership, or engineering-adjacent roles

•   Strong understanding of software development lifecycle, system architecture, and engineering trade-offs

•   Proven ability to own and prioritize a product backlog, write user stories, and drive delivery in a fast-moving startup environment

•   Fluent in AI-augmented work — routinely uses tools like Cursor, Claude, or ChatGPT to prototype ideas, draft requirements, and compress discovery cycles

•   Excellent communication skills, with the ability to translate between technical and non-technical audiences

•   Experience with Agile, Scrum, or iterative delivery frameworks

•   Ability to operate effectively in a fast-paced environment

Preferred Qualifications

•   Experience with database technologies and SQL

•   Familiarity with .NET and C# development workflows

•   Experience using Azure DevOps (Boards, Pipelines, Repos)

•   PMP, PgMP, CSM, or SAFe certification

•   Prior experience as a software developer or engineer

•   Experience with CRM or field-service platform integrations (Service Titan, Housecall Pro, Zoho, ActiveCampaign, Salesforce, or similar)

•   Exposure to marketing automation platforms and lifecycle marketing strategies that support customer acquisition, retention, and growth at scale

•   Six Sigma certification or experience

About SwordPoint Services, Inc.

SwordPoint Services, Inc. is a technology-driven organization focused on building innovative software solutions that turn data into action. We specialize in data collection, analytics, and cloud-based applications powered by Microsoft technologies.

Through our portfolio companies—including WinGen, ShipAdvisor, and Journey Connected Data—we deliver platforms that drive measurable results across diverse industries. As we continue to evolve, we are integrating applied AI directly into client systems to enable faster insights, smarter decisions, and real business impact.

About Journey Connected Data

This role directly supports the continued growth of Journey Connected Data. Journey is an insurance technology platform that delivers warranty products through a universal technology hub. We enable seamless data integration and streamline transactional fulfillment—making it easy for businesses to offer protection products at scale.

Our mission is to help clients stay meaningfully connected to their customers through flexible, data-driven solutions and dynamic offers that maximize value at every touchpoint. By combining personalization, flexibility, and advanced analytics, Journey delivers higher engagement, stronger retention, and measurable business growth.

Apply

Interested candidates can apply by emailing careers@swordpointservices.com.