What are the responsibilities and job description for the Technical Customer Support Specialist position at Joulé?
Job Title: Technical Customer Support Specialist
Location: Portage, MI (Hybrid)
Hours/Schedule: Monday – Friday; 9:30a - 6p, or 10:30a - 7p
Type: Contract
Responsibilities
Location: Portage, MI (Hybrid)
Hours/Schedule: Monday – Friday; 9:30a - 6p, or 10:30a - 7p
Type: Contract
Responsibilities
- Answers phone calls/emails and provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports issues in Salesforce.
- May be involved in customer training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
Requirements- High School Diploma; BS Degree in Engineering preferred
- 1-3 year's of experience
- Requires an extensive amount of practical knowledge gained through experience.
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #558-Scientific
- High School Diploma; BS Degree in Engineering preferred