Patient Engagement Specialist

Title: Patient Engagement Specialist
Location: 100% remote - EST time zone
Duration: 4 month contract, full-time hours
Pay Rate: $20-24/hour depending on experience
Start Date:  ASAP

Responsibilities:

• Be familiar with the purpose, telephone source document, goals/timelines and scheduling for all applicable trials


• Review volunteer’s, current medications, and study status and compliance with the protocol per the source document.


• Conduct telephone calls per protocol as directed for protocol specified visits completing source


• Use clinical trial management system and study specific telephone screening scripts to:


• Review and update volunteer information


• Take a careful history, reviewing volunteer’s pertinent medical history


• Review volunteer’s current medications to determine if any changes since last visit.


• Schedule and reschedule appointments as directed


• Escalate clinical questions to appropriate individuals as needed


• Learn the medication categories that may be excluded in each protocol.


• Stay abreast of protocol amendments and how they affect phone calls


• Work with Study Coordinators to achieve goals and deadlines for each study


• Additional duties and projects as assigned


Qualifications:

• High school diploma, some college preferred.


• Ability to learn clinical trial management software and eSource technology.


• Medical background or familiarity with medical terminology


• Excellent verbal and written communication skills.


• Excellent interpersonal and customer service skills.


• Excellent organizational skills and attention to detail.


• Ability to prioritize tasks and to delegate them when appropriate.



Ref: #568-Clinical