What are the responsibilities and job description for the IT Support Technician (Junior) position at Joulé?
Location: Pittsburgh, PA
Type: Contract
Contractor Work Model: Onsite
Hours: M-F 1st Shift
Responsibilities:
Our client is currently seeking individuals to image machines and complete the new device handovers and finish the setup tasks with the user.
- Laptop/desktop imaging & driver/BIOS updates
- Setting appointments with users to handover new devices & take existing devices Excellent customer service/communication skills
- Complete at a minimum the following customer appointment tasks during the hardware exchange:
- Signing into the device
- Signing into zScaler
- Signing into M365 and having data sync from the Cloud
- Mapping network drives
- Setting up printers
- Installing any custom software
- Copying over any local data (ie. Browser favorites, files saved to HDD etc.)
Requirements:
- 1 year Desktop support experience
- Imaging
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-
#DI-
Ref: #558-Scientific
