What are the responsibilities and job description for the Customer Service Account Specialist position at Joulé?
Job Name: Customer Service Account Specialist
Location: Murray, UT
Contractor Work Model: Hybrid – Tues -Thurs in office (M, F remote)
Pay Range: $25.00 - $30.00/hr
Type: Contract, Potential for extension or conversion to permanent
Overview
Leading consumer good company looking for an experienced Customer Service Specialist. The Customer Service Account Specialist (CSAS) is responsible for customer orders from newly divested retailer brands acquiring company and is the customer-advocate within the client Supply Chain that demonstrates a commitment to the execution of transactions necessary to ensure product surety to customer.
Requirements
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #558-Scientific
Location: Murray, UT
Contractor Work Model: Hybrid – Tues -Thurs in office (M, F remote)
Pay Range: $25.00 - $30.00/hr
Type: Contract, Potential for extension or conversion to permanent
Overview
Leading consumer good company looking for an experienced Customer Service Specialist. The Customer Service Account Specialist (CSAS) is responsible for customer orders from newly divested retailer brands acquiring company and is the customer-advocate within the client Supply Chain that demonstrates a commitment to the execution of transactions necessary to ensure product surety to customer.
Requirements
- Previous customer service, sales or supply chain experience
- Bachelor’s Degree desired.
- Strong organization, planning, problem solving, analytical and leadership skills
- Knowledge of supply chain/logistics in consumer products or related industry preferred with a strong customer focus.
- Ability to build effective working relationships across functional areas
- Experience in SAP (OTC core)
- Monitors status of all open orders to ensure timely delivery and provide customer service regarding order status and logistics issues
- Transaction entry for all orders received in client's ERP to ensure PO receipt, Delivery Creation, Pick/Pack and Goods Issue, coordination with transportation team ensuring capacity and scheduling activities take place and invoicing activities when all key transaction steps are completed
- Key decision-making activities include: communication to internal planners at St Louis plant, Bowling Green plant and transportation partners, as well as communication back to the customer
- Key point of contact for all customer supply chain activities
- Analyze customer data, order size, order frequency, in-stocks, on-time, customer penalties looking for trends and opportunities to improve results
- Understand expectations and role, then own the process
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #558-Scientific
Salary : $25 - $30
