What are the responsibilities and job description for the Support Service Representative position at Jostens?
JOB TITLE: Support Service Representative
Location: On Site, Santiago
Schedule: 8:00 am - 5:00 pm
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
Provide support for Jostens jewelry and graduation products to consumers, internal/external representatives, and bookstores via phone, e-mail, or written communication.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
- Rep Service Rep requests in regard to money
- Handling some types of consumer requests by inbound/outbound phone and written communications relating to orders, status, requests, and general information.
- Open mail and direct to appropriate departments or respond to consumers. Correspond in writing on consumer requests.
- Interface with plant and other departments to resolve questions and problems
- Team participation and responsibilities and special projects.
OTHER FUNCTIONS:
- Placing orders
- Order Status
- Billing status
- Cancellations
- Changes
- Follow-up communication with consumers requesting additional information regarding their current orders
- Brochure requests
- Rush and expediting procedures
- Shipping inquires
- Updating order information
- Refunds and Payment Issues
- Support functions including processing of all incoming mail, labels, order processing, and other general clerical duties as needed.
Required:
- High school diploma or equivalent
- 6 Months of experience providing direct customer support
- Proficiency in using a computer and keyboard
- Ring knowledge preferred
- Strong organizational and prioritizing skills
- Ability to handle multiple tasks
- Detail-orientated; accuracy in dealing with data and systems
- Ability to work independently as well as part of a team to achieve established goals and meet crucial deadlines.
- Ability to problem solve in a fast-paced and ever-changing environment
- Excellent verbal and written communication
- Bilingual (English/Spanish) helpful
Preferred:
- Experience in garment or art-related fields
Benefits:
- Weekly Payment
- Law medical insurance and AFP
- Complementary Medical Insurance
- Life Insurance
- Internal Bank
- Credit in pharmacy and optic center
- Referral Program
- Growth Opportunities
About Jostens:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.